WDW site not accepting my CC.... anyone else having issues?

[chris4disney]

Not sure where to post this but for the past two days I have been trying to add Memory Maker to my MDE account. I get to the checkout screen and put in my credit card number and it immediately tells me the CC # is invalid. I've tried 3 different cards and they all give me the same message. I was going to "chat" with a customer service rep on the website, but it doesn't even allow me the option to do so, saying all reps are busy. Anyone else having issues?

 

[Chirple]

Similar issue with the Disney Cruise Line website. I'm trying to pay off our balance, and it keeps telling me that there's a problem with processing my payment (not an issue with the number). When I used the chat feature, the agent said she hadn't heard of an issue (and didn't check to see if there was one reported).

 

[CynBeth]

When trying to make payments towards our trip for November it would not accept my Disney Visa so I would have to call every time to pay over the phone. Depending on the rep I was either told it was a known issue being worked on or the person did not know why it was happening.

 

[WA2FLwego]

Same issue and when I called, they said to try clearing cookies or open an incognito window. Weird but the incognito worked

 

[Scar1199]

My wife was trying to buy Not So Scary tickets and couldn't get the site to work over the past 2 days, she tried on the app tonight and it worked no problem.

 

[epcotobsessed]

Yup, and with FP changes and ADR modifications. All of MDE has been a complete mess for the past few days.

 

[MinnieMSue]

I have had this problem periodically over the last few years. A big pain when it happens because calling takes forever sometimes

 

[JJ2017]

Hm. I booked a dessert party today and on the last step the screen just switched over to the main Disney site. I have no idea if it booked. Sounds like there are some issues.

 

[JCornell]

The last time I had a payment issues, I just left an email. I received an email back the next day and all was well again. I'd go that route unless you're in a rush, in which case, pay over the phone.

 

[Micca]

When one of the Disney suits hears there's a problem with people trying to give them their money, I expect it'll get resolved pretty quickly.

 

[TexasBee]

Yes - I had problems all of last week (Tuesday through Saturday morning.) I did finally get it resolved Saturday, so hopefully your issue is now fixed as well.

 

[TXAKDisneyFan]

DH has the exact same problem (trying to add MM, kept getting a message that the CC # is invalid)

 

[chris4disney]

So I opened up a different web browser that I don't normally use... internet explorer, and deleted all browsing history/cookies. Was able to add Memory Maker with no problem. Normally I use Chrome, not sure if that matters.

 

[Tomh]

I can't see any of my FP selections, either through the web browser, or through the app. Disney IT is a mess.

 

[HopperFan]

Same issue and when I called, they said to try clearing cookies or open an incognito window. Weird but the incognito worked

Had issues a year or so ago. I cleared my history and cookies ... then no problems.