First trip planned to stay onsite. VERY excited. Called reservations and got through almost immediately to a CM.... she was fantastic and I booked POR - Royal Room (Garden View) .... or so I thought. After the call, I logged online and found the room was book as a Royal Room - standard. Called back... 15 minutes on hold and spoke to a very nice CM.. but he changed the room to a POR - Garden View. Breaking point.. sigh. Called back... 35 minutes on hold and spoke to another wonderful CM... and she changed the room to a POR - Royal Room (Garden View). Nothing in life is free, of course. Well, more surprises... it's my child's 16th birthday, which is why we're splurging for this trip. The first CM told me to call Dining and indicated, because of this special birthday, they would create a customized cake for my child and deliver it to the restaurant once we've firmed up which location we'd prefer. Found out from CM#3 (who corrected the mess with the reservations) that the customized cake option is available... for a fee. Sigh. All of the CM's were wonderful... just been a frustrating 90 minutes.