Resort Thread Walt Disney World SWAN, DOLPHIN & SWAN RESERVE Resorts

[Dan Murphy]

Making clear, just our experience, Jenny. Many people can have different experiences. For sure, not saying you're wrong.

 

[hedberg1661]

What kind of luck is everyone having recently on getting your money back for cancelled reservations?

I had three Swan/Dolphin reservations that I cancelled. One Dolphin and one Swan were cancelled at the end of March and one Dolphin was cancelled at the end of April. I got a refund for the Dolphin reservation I cancelled at the end of April in about a week. It took about three weeks to get a refund on the Dolphin reservation I cancelled at the end of March. But it has now been about 50+ days since I cancelled my Swan reservation. The email cancellation I got said it could take up to 20 days. We are way past that now.
I've called 3-4 times and have emailed once, but no one can give me any info about my refund. I know they are operating on a skeleton staff, but it is frustrating that I got my money back for the Dolphin reservations and can't seem to get an answer from anyone about when I'll get a refund for the Swan reservation.

I have had mixed experiences like yourself. 50 days seems excessive.

 

[jennypenny]

I get it and agree Dan, Bus Roulette is a real thing in Disneyworld lol.

 

[shoreward]

What kind of luck is everyone having recently on getting your money back for cancelled reservations?

I had three Swan/Dolphin reservations that I cancelled. One Dolphin and one Swan were cancelled at the end of March and one Dolphin was cancelled at the end of April. I got a refund for the Dolphin reservation I cancelled at the end of April in about a week. It took about three weeks to get a refund on the Dolphin reservation I cancelled at the end of March. But it has now been about 50+ days since I cancelled my Swan reservation. The email cancellation I got said it could take up to 20 days. We are way past that now.
I've called 3-4 times and have emailed once, but no one can give me any info about my refund. I know they are operating on a skeleton staff, but it is frustrating that I got my money back for the Dolphin reservations and can't seem to get an answer from anyone about when I'll get a refund for the Swan reservation.

A refund for my Swan reservation, cancelled around the same time as yours, took about 6 weeks to be processed. I understand that the accounting department at each resort processes their own particular refunds.

 

[LexiC123]

What kind of luck is everyone having recently on getting your money back for cancelled reservations?

I had three Swan/Dolphin reservations that I cancelled. One Dolphin and one Swan were cancelled at the end of March and one Dolphin was cancelled at the end of April. I got a refund for the Dolphin reservation I cancelled at the end of April in about a week. It took about three weeks to get a refund on the Dolphin reservation I cancelled at the end of March. But it has now been about 50+ days since I cancelled my Swan reservation. The email cancellation I got said it could take up to 20 days. We are way past that now.
I've called 3-4 times and have emailed once, but no one can give me any info about my refund. I know they are operating on a skeleton staff, but it is frustrating that I got my money back for the Dolphin reservations and can't seem to get an answer from anyone about when I'll get a refund for the Swan reservation.

I cancelled a May reservation in early April and have not yet received my refund. When I called, I was told it would take approximately 30 days, but it’s been 45 days and still nothing.

I’m having the same problem with Macy’s, Lord & Taylor and other retailers, so I’m kinda resigned to waiting. Not happy about it, but what can you do...

 

[jennypenny]

As of today, it looks like the Dolphin is now trying to open 6/15 but the Swan not until 7/1.

It may sound morbid, but I find it fascinating to watch how different places are trying to reopen and what procedures they are putting into place.

 

[jackglick]

I canceled my May 31 reservation on April 1. I am still waiting for my refund. I have called twice With no results.

 

[Dan Murphy]

As of today, it looks like the Dolphin is now trying to open 6/15 but the Swan not until 7/1.

It may sound morbid, but I find it fascinating to watch how different places are trying to reopen and what procedures they are putting into place.

https://www.swandolphin.com/value-days/

 

[TISHLOVESDISNEY]

I made a reservation last week for June 14-17 (to cover my cancellation of BWI that would get hit with a checkin of the 13th for a previous split stay ) incase Disney opens the 15th.
I now see they have reservations open starting the 15th. Will the Dolphin contact me if they are not open the 14th? I still see it on Marriott's site.

 

[wdwmom3]

I’m looking at booking at the swan for the first week in May for next year. But it’s showing me no availability at either the Swan or Dolphin from May 3-5. Is there somewhere I can look to see what may be going on those days?

 

[SamFaniam]

I’m looking at booking at the swan for the first week in May for next year. But it’s showing me no availability at either the Swan or Dolphin from May 3-5. Is there somewhere I can look to see what may be going on those days?

You might just be checking a little bit early. Sometimes hotels don’t release their rooms until 11 months out

 

[wdwmom3]

You might just be checking a little bit early. Sometimes hotels don’t release their rooms until 11 months out

They have rooms available before and after those dates. It’s just those 3 days that don’t show any availability.

 

[SamFaniam]

Then I would guess that there is some sort of convention.

 

[Dan Murphy]

The Cove progress.....from @bioreconstruct https://twitter.com/bioreconstruct

 

[hedberg1661]

The Cove progress.....from @bioreconstruct https://twitter.com/bioreconstruct


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Thanks for sharing. Very excited about this.

 

[Dan Murphy]

Overall view of the Epcot resorts area, The Cove on the far left. from @bioreconstruct https://twitter.com/bioreconstruct

 

[jennypenny]

Wow, I'm always amazed at how fast they throw those things up. lol

It's a bit less convenient to the boardwalk and parks so I'm not sure I'll try it, but I'm hoping it opens up some rooms at the S/D during crunch times.

This sounds sooo snooty, but I would try it if they have a concierge level since we have status through 2021.

 

[bookwormde]

wow, close to a floor per week, that is fast

 

[pepperandchips]

Overall view of the Epcot resorts area, The Cove on the far left. from @bioreconstruct https://twitter.com/bioreconstruct

aw, the Cove looks so little and cute compared to its behemoth sister the Dolphin. I can’t believe how much work has been done since I last drove past in February!!!

 

[MarBee]

The Cove progress.....from @bioreconstruct https://twitter.com/bioreconstruct


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Just curious are they actively doing construction right now? Or was that shut down?