Waitlist, what did I do wrong?

Zimwicket

Mouseketeer
Joined
Aug 14, 2020
Messages
83
Booked a week in February at Riviera, decided a month later to add on an extra day but no availability. I added a single day waitlist at the end, hoping if I got it I could call and they could combine the reservation. Weeks go by, nothing. I happened to check today, waitlist still sitting there but the day I'm looking for has availability. I modify my existing reservation and get the extra day. Why didn't the waitlist work? I checked my email, no notification at all. Does it work differently than I think it does?
 
Booked a week in February at Riviera, decided a month later to add on an extra day but no availability. I added a single day waitlist at the end, hoping if I got it I could call and they could combine the reservation. Weeks go by, nothing. I happened to check today, waitlist still sitting there but the day I'm looking for has availability. I modify my existing reservation and get the extra day. Why didn't the waitlist work? I checked my email, no notification at all. Does it work differently than I think it does?
The wait list doesn't snag open dates in real time. So a night that you have on a wait list may appear as available to all members for a period of time before it is pulled. That's why members will also stalk the website for their dates in addition to creating a wait list.
 
The other piece is that once a waitlist matches, it has to be processed by a CM.

That step can take a few days or more once the match happens. However, there is nothing that shows that on the dashboard.

So, it is possible you had a match but it had not yet processed.

Be sure to cancel the waitlist you have in place. If you did have a match, that room will show up right after you cancel! Lol
 

For what it’s worth, I did a waitlist for a 6 night stay at BLT 2BR Them Park View (already had Lake View). It came through in about 3 weeks.


Got the confirmation yesterday. I am happy that the grandkids can watch the fireworks without leaving the room!
 
I had been stalking the site for an extra Jan night at Riviera Tower with once or twice daily checks. I was utterly surprised to see the waitlist beat me to it. I had only checked the night before and the morning of! For once, the website beat me to it.
 
I’m fairly certain I had a waitlist match but it wasn’t processed yet. What happened was a preferred room opened, so I grabbed it. I then canceled my waitlist for a standard room, but decided to check my standard room reservation before canceling it and the second night was available (it wasn’t available before). So after a quick modification and canceling the preferred room, I got what I wanted. There’s a good chance your waitlist had filled, but not processed just as my waitlist.
 
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I’m fairly certain I had a waitlist match but it wasn’t processed yet. What happened was a preferred room opened, so I grabbed it. I then canceled my waitlist for a standard room, but decided to check my standard room reservation before canceling it and the second night was available (it wasn’t available before). So after a quick modification and canceling the preferred room, I got what I wanted. There’s a good chance your waitlist had filled, but not processed just as my waitlist.

This has happened to me several times too It is one feature of the website I wish was different. Some notion that it matched but pending Being processed.
 















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