I'm curious how many Groupies have gotten the extension number for the new "personal service" that was started early last year? The email from a few days ago that was discussing member benefits for 2017 had a website link and it mentioned this:
"Personalized Member Service
Enjoy an expansion of your personalized Member Services. This offering was first introduced in spring 2016 to assist Members when booking stays at Disney Vacation Club Resorts. Personalized Member Service will continue to be available through 2017, and is expanding to support all reservation types—whether you'd like to stay at a Disney Vacation Club Resort or any other Resort available through your Membership.
How It Works
When you call Member Services to make a reservation, your Member Services Advisor will provide you with their individual extension. So whenever you need additional help planning your vacation, a familiar voice is just a phone call away."
In Oct or Nov I finally had a CM provide me with their extension number. It surprised me as it happened at the end of the call. I've actually not used it though because I tend to be perfectly happy with almost all CM's I speak to and I figure I'd likely be waiting for a return call if I attempted to speak to that CM who provided their extension. I thought it was interesting that the process seemed like I was being chosen by the CM, and then I wondered why no one had chosen me before!
If you have gotten the extension have you used it again? If so did you think you received better service in some way?