That was standard procedure back when I worked for Gamestop in 03. Not every employee does it, but they're supposed to open the new game if you're returning it because of damage.
Open games can only be exchanged for the exact same game, for a defective reason only. The same goes for a lot of electronic stuff, especially on PC games. You have to make sure your computer are up to specs to run the game prior to purchasing it. It's not the store's fault you don't have a good enough computer.
Walmart does not reshrink wrap games. And you can tell a store deal wrap over a professional machine wrap. We had to rewrap new games, since one or two games were gutted for store display.
Try to sell it on Craigslist over Gamestop, then get the game you want.
And not having his friends online is a pretty poor excuse to not play a game. And at 11, why is he playing FPS? As an adult, I hate having little kids trying to play adult games.
It was much nicer when the system was $600 and only adults could afford the system. So only adults were online to play. Parent's weren't so keen to go out buy such an expensive system for kids. I'm all for playing games, and grew up with it. But games were always age appropriate. Even 15/16 is still pushing it for an FPS that's played online with several other adults.
