After nearly an hour on the phone, I finally got the information about what is needed in order for us to use Magical Express with a Shades of Green overflow reservation. What a mess!!
First, I called CRO, and gave them the reservation number THEY issued for the overflow reservation. They said that they couldn't even see it, because it was originated at SoG. They said I would need to call SoG in order to book DME.
So, I called SoG, passed on what CRO had told me, and SoG told me that they can't book DME, that I have to go through CRO, since DME is a Disney service, and since Disney issued the room reservation number.
I called CRO back, and they checked with Guest Services, and they told me to call DME directly. I did that, and I was then told that they don't take the reservations over the phone, but only from CRO.
I called CRO back again, and they sent me to another number which turned out to be the Disney group tour office.
Finally, a great CM there put me on hold for some time, and came back to tell me that I need to call SoG back, because they are supposed to fax me a form that I will then fax to the DME office, who will then book DME for me.
Anyway, if you have a reservation that you made through SoG, don't let them tell you that there is nothing they can do vis a vis DME. It took two different reps at SoG before they faxed me the form, and I've faxed it on to DME.
First, I called CRO, and gave them the reservation number THEY issued for the overflow reservation. They said that they couldn't even see it, because it was originated at SoG. They said I would need to call SoG in order to book DME.
So, I called SoG, passed on what CRO had told me, and SoG told me that they can't book DME, that I have to go through CRO, since DME is a Disney service, and since Disney issued the room reservation number.
I called CRO back, and they checked with Guest Services, and they told me to call DME directly. I did that, and I was then told that they don't take the reservations over the phone, but only from CRO.
I called CRO back again, and they sent me to another number which turned out to be the Disney group tour office.
Finally, a great CM there put me on hold for some time, and came back to tell me that I need to call SoG back, because they are supposed to fax me a form that I will then fax to the DME office, who will then book DME for me.
Anyway, if you have a reservation that you made through SoG, don't let them tell you that there is nothing they can do vis a vis DME. It took two different reps at SoG before they faxed me the form, and I've faxed it on to DME.
