URGENT! Outlook express help needed!

[Pembo]

My computer won't let me open OE. First it opened but got stuck. Now I click on it, I get a message that says OE has encountered a problem and must be shut down.

HELP!!!!

 

[Dan Murphy]

Have you shut it down and retired it? Try a reboot. Once in a great while, I get that, just too many things going on at one time and the computer gets confused. Try shutting it off and even a reboot to put all back in its proper places.

 

[Pembo]

I just turned it on this morning! I'll reboot in a bit. I have to read the boards first. LOL!!!!

 

[Wonderlandmom]

We just encountered this problem and were without OE for 3 weeks! Had to check our mail on the servers site. First call to Dell yeilded no results. Second call fixed the problem. DH had to do the steps. I know clearing out internet files was part of it, not just the temp ones but some of the others?? I don't even know where this is, but files from WAY back were on it. Good luck! I can ask DH exactly what he did if rebooting and/or clearing does not work!

 

[Pat_Elliott]

Note: when doing that boot, make sure it's a "hard boot," meaning you've turned off the computer completely, not just "restarted."

Second, there's the option to try starting in "safe mode" and see if you can get in. Safe mode is achieved by hitting F8 as Windows is booting. It loads your computer with minimal drivers. I doubt this is the problem, but it's worth a try. It's the programmers version of checking your oil because your car's on fire and you don't know what else to do. IF this works, I'd export your information, in case you have to reload. Reloading basic Windows components is a pain. Finding all your email addresses is a bigger pain.

Another thing: do you know how to do a system restore? You'll find that option in start>accessories>sytems tools. Follow the Wizard and pick a point in time where you know the OE was working properly. System Restore puts back changes in system settings, NOT system files. In other words, if you changed your screen setting to 800 x 600 from 1024 x 768 today and wrote a letter in Word, then did a system restore back to yesterday, your screen setting would be back to 1024 x 768, but your letter would still be there. Make sense? This only applies if you have Windows XP.

Hope that helps..........OE is a strange bird.