Here's the full description from NBC on the Epic U VIP tour:
Thank you for booking spaces on a Universal Epic Universe Non-Private VIP Experience. We look forward to having you with us and the opportunity to provide you with an exclusive “Red Carpet” visit to our resort.
You and your party, along with other Non-Private VIP Experience guests, will be combined together into a group of no more than 12 to take part in a structured, guided walking tour of Universal Epic Universe. Your Non-Private VIP Experience will last up to 4 hours during which you will receive Immediate VIP Entry into 6 attractions.
Below is the information on file for your Universal Epic Universe Non-Private VIP Experience:
Name of Party: , Jon
Number in Party: 2
Tour Date/Check-in Time: 07/03/2025 9:00 AM
Order Number:
Parking for your VIP Experience –
Complimentary standard valet parking is included with your VIP Experience (1 vehicle; subject to availability). Please be sure to have your valet parking claim ticket validated while checking in with us for your VIP Experience.
Should you choose to utilize self-parking, preferred parking or any upgraded valet parking option the charge would be non-refundable.
Click HERE for driving directions to Universal Orlando Resort. Follow the signs to Valet Parking once on Universal Orlando Resort property.
Tour Check-in –
Upon arrival at Universal Epic Universe, follow the main walkway from the parking lot to the front gate. When approaching, proceed to the far-right side, there will be signage for the exclusive "VIP Entrance" security checkpoint, which you and your party can utilize to enter. After completing the standard security screening, please proceed to Club Jupiter, the Universal Epic Universe VIP Check-in Lobby, which is located to the far-right side of the main entrance to Universal Epic Universe.
Park Admission –
Park admission is not included in the price of your VIP Experience. Each guest must have the appropriate park admission to participate in the VIP Experience. Admission tickets can either be purchased separately, or can be added to your VIP Experience order. If you choose to have admission tickets added to your VIP Experience order they will be issued to you upon arrival and check-in at Club Jupiter.
Changes to your VIP Experience –
If the number in your party should increase or decrease, the VIP Reservations Office must be notified at least 3 days in advance of your VIP Experience date. Should your party size increase to 7 or more guests you will be required to purchase a Private VIP Experience.
Please be advised that any changes made to your VIP Experience
(including change of date, change of starting time, cancellation or increase/decrease in the number of guests)less than 2 days prior to your scheduled VIP Experience date cannot be guaranteed and are 100% non-refundable. All tours are non-transferable and non-exchangeable.
For your safety –
Children under the age of 18 must be accompanied by an adult at all times while taking part in the VIP Experience. All guests must meet the appropriate height requirements and understand the safety recommendations in order to experience the rides and attractions, no exceptions.
Please note –
- The VIP Experience is not valid for separately ticketed or after hours special events
- Gratuities are not included, and not required, but always appreciated. VIP Guides may accept gratuities via cash on the day of the tour. If you wish to leave a gratuity via credit card, you may call our VIP Experience Team, or meet with a VIP Experience Team Member in-person at the conclusion of the tour in our VIP Lobby at the front of Universal Epic Universe.
- The VIP Experience is a guided walking tour and guests should be prepared for a large amount of walking/standing and are urged to wear comfortable shoes
- Access may be restricted during certain times at certain rides and attractions or backstage areas
- No photography of any kind is permitted while in backstage or behind the scenes areas
- VIP Experience pricing, benefits and inclusions are subject to change at any time without notice and additional restrictions may apply
- Your VIP Experience may be observed for quality assurance and guest satisfaction purposes. If you have any concerns or wish to opt out of this practice, please contact the VIP Experience Department at 1-866-346-9350 option 2
Contact Us -
For exclusive VIP concierge service, you can contact one of our VIP Experience Operations Specialists at 1-866-346-9350, Option 2 or via email at
viptours@universalorlando.com. We are available 7 days a week, 9:00AM-7:00PM (EST).