Universal Studios Customer Service called me laste nite.

OhMari

WDW PreTrip and Trip Moderator
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Apr 23, 2000
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I saw the number started with 407, and I thought it would be a tele-marketer.

It was a customer service rep from Universal Studios.

Earlier in the day, I e-mailed a question to them on their website.
My dh will be dropping me off at Universal Studios for the day, and then coming back around to pick me up. I haven't been to Universal since 2000 and I only remember this large parking structure and then walking over to Universal. I wanted to know where he could drop me off.

So, when my phone rang, she asked for me, and then told me where to go. Then she asked me, when I was coming, what day, Thursday, and she told me that would probably be a good day, since many locals come on the weekend. I told her I won a voucher during the superbowl sweeps and she told me I could use any ticket window, or if I come early enough to just go to Guest Services and exchange my voucher for a ticket.
Then she said, she is going to mail me out some park maps, and a map of Universal City Walk, since my dh will be coming for the evening and we should pick something to do.

She also told me about a light show that starts at 9:00 p.m. and said it shouldn't be missed. I thanked her for calling me, and spending all that time on the phone with me. (Makes you wonder if she was bored at work last nite).:confused3

I'm sure I would of learned all this on the Universal Board, but I just found out we are going down to Orlando for a convention my dh is attending. I am used to planning trips at least 18 months in advance. The planning is making my head spin.
 
phone me too last yesterday, and I;m in the UK! I had also emailed a question re my daughter who colapses a lot, she was very very helpful. good service so far. She told me to go to guest assistance when we arrive and explain the situation so that if she does need time out to recover they will tell me where to go, and give us a card that will allow us back into which ever que/show we had to leave without waiting right from the start again.
 




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