We got nightly turndown service at BCV last time and we were staying on points. I have no idea why we got it-the first night the maid knocked on the door and after she left, I asked DH what she wanted-"She wanted to give us turn down service, but I turned her down." After that we came back every night to find our bed turned back and chocolates. I don't know why we got it-we did have a couple glitches at check-in with our MBs, but we didn't complain.