Trouble at Toy Story Midway Mania

[smscrapbooks]

My husband is a quadriplegic and drives a power wheelchair (NOT an ECV). He had no problem riding TSMM in 2011 and then on our 2012 visit he rode it in the morning. When we went back that evening the cast member said that my husband could not ride for safety reasons because his wheelchair was about an inch too long. Apparently they tightened up the regulations and the person who let us on that morning had let it slide. My husband's chair was very secure on the ride and he experienced no problems. He was pretty upset that in the evening he was told no. He loves that ride. So I was wondering if anyone else has had this problem with their wheelchair? It is also really tight for him getting onto the Nemo ride at Epcot. We thought that maybe for the TSMM ride we could remove his footrests for the ride, but that is a pain and not really good for his leg circulation. Any ideas?

 

[Bete]

I believe you can't exceed 48 inches long. This includes your legs, leg rests and any backpack or whatever hanging on the back.

I would hope the CM would explain what might be wrong; so, you would have an opportunity to fix the issue. If taking the leg rests off would have given you compliance then at least you would have that option.

On the side of the CM they don't want to get fired for not following the regulations. The CM probably doesn't have a clue that you may have been able to fix the length problem; all they know is that you exceeded the length limits.

 

[momofkids]

Sorry to hear this. Maybe you could email Disney for more information or ask if there are anyways to remedy this.

 

[smscrapbooks]

On our visit my husband contacted the ADA department at Disney and he was told that by regulation the straps they used to tie down his chair can't be crossed and apparently the CM that morning had crossed the straps to make it work. So I'm not sure what we can do on our end to improve that.