- Sep 3, 2003
I specifically signed up for Twitter just to be able to contact airlines/hotels for changes when Covid first hit. It has been a great tool for getting reservations changed easily. When we decided to postpone this week’s trip the first thing I did was reach out to American Airlines on Twitter. I had my new flights confirmed within 20 minutes of sending my first message. Super easy and efficient. Way better than sitting on hold for hours at a time.I have no idea how twitter became the thing to use but it is like the fastest way to get information/issues resolved from companies unfortunately.