trash and towel ???

[crusoemom]

Hi All,

Just got back from another wonderful stay at BWV. The weather was perfect, the room was perfect, and we all had a great time. We rented a 2BR and a studio, but were upgraded to a 2BR and a 1BR.

On Wednesday, we had our trash and towel day. The weird thing was that the 1BR part of the 2BR was not well-serviced at all. There was only one new bar of soap, no new box of Tide or packet of auto dishwashing detergent, and although the trash had been taken out, there were no extra bags left under the clean bag.

I didn't complain, partly because I wasn't sure exactly what items were replenished during trash and towel service, and partly because I didn't discover most of these items were missing until I actually needed them, which was usually late at night.

We did leave a tip ($10) but we left it in the studio part of the 2BR. We did not pick up the bedroom before the service, because we didn't think the maids would be going into the bedroom. We did clear off the counters in the kitchen.

So what exactly is included in the trash and towel service, and do you think I should have complained? Or at least called housekeeping to ask for the missing items?

Also, we were in rooms 4125, 4127, and 4129. Is this normally a standard view or a preferred view? It overlooked the valet parking lot, but did have a view of the canal if you craned your neck, so I suspect it might have been one of those not-so-great preferred views. Anyway, we got them for the points of a standard view, so of course we didn't complain.

 

[Scoootch]

Well...I have yet to stay at BWV's so I can't really help with your question about the views. However, as to your question about T-n-T day...this is taken directly from my member guide book:

*Empty the trash and replace liners in trash bins
*Provide fresh bathroom linens
*Replace shampooo,facial soap, and bath soap
*Replenish facial tissues,paper towels, and toilet paper
*Replace coffee,sugar,artificial sweetener, and creamer
*Replace dishwashing liquid,dishwasher detergent, sponges,and laundry detergent as needed in ONe-Two- and Three bdrm vacation homes


So since they apparently missed some items I would have just called housekeeping and asked them to come back - especially for the trash bags...which I'm sure you could have used. But now you'll know for next time.
HTH's

 

[DebbieB]

Did they replace the towels in the 1 bedroom part? That would be my main concern.

Those room numbers are kind of a "borderline" area. Sometimes standard, sometimes preferred, probably depending on the occupancy level. I got 3123 as a standard 1 bedroom, it was the room on the corner.

 

[Mary Anne]

liquid,dishwasher detergent, sponges,and laundry detergent as needed in ONe-Two- and Three bdrm vacation homes

I think the Key here are the words AS NEEDED I know on the laundry soap if they see you have any that you've bought with you they will not leave any extra. As far as the other stuff goes, I've had to ask a couple of times as it looks to them like we have enough but the fact is I do a lot of cooking and for us it isn't enough.

 

[DebbieB]

Very rarely do they leave the laundry soap, even if you used the first box. I've had to call to get it.