Transfered points issue

[moran66]

I had 210 points transferred into my account about a year ago and I have had 3 vacations since then. I canceled one night at vero beach which equals 14 points and I am pretty sure I kept track of my points I should have had 17 with that cancelation I had 3 prior to the cancelation so I called DVC and they told me that the system corrected itself when I canceled the vero beach reservation and I should have still 3 points. I called back and was told I was right after a manager looked into it for 30 minutes then called back again and said that I should have 3 they sent me a statement that doesn’t make sense I gave it to my mechanical engineer wife and it makes no sense to her either. Should I just say oh well and forget the 14 points? any suggestions?

 

[disneynutz]

DVC is known to have issues tracking transferred points, that's why I say don't transfer.

All you can do is call MS back and request a manager or team line advisor take the time to review and discuss their accounting.

FYI - one of our transfer issues in the past supposedly turned out to be a programming problem and it took their software contractor 3 weeks to correct our account.

Bill

 

[moran66]

After looking into it more it looks like 14 points were incorrectly credited to my other contact which is strange since I wasn't using that one to begin with lesson learned I'll never transfer again all is well thank you

 

[CarolMN]

Thanks for letting us know how it turned out.