Just FYI... the only problem we had with ABD was the transportation issue.
Our day of departure is a very long story... it actually turned into "two" days of departure. I do recommend that you carry that "24-hour emergency contact number" they give you but - when I tried to call it - I got a recording that said, "Thank you for calling
Adventures by Disney, our offices are currently closed. If you would like more information on Adventures by Disney, please press 1....." Nice - real nice. Fortunately, one of the other travelers with us had the (407) number (Orlando,) and I
was able to reach a person at that number.
But - after explaining to them that we had missed our connector flight back to the states... I was told that they would have an agent call us back. (ABD got us to the airport too late to make our flight, but Alitalia had cancelled it, anyway.)
That was Saturday... I still haven't heard from them. For all
they know, we're still stuck in Rome.
The whole experience was very "un-Disney," and was a darn shame that such a wonderful trip had to end that way...
We would consider traveling with ABD, again, but we will definitely consider different solutions for our air travel. (No Alitalia!!!!)