Hi. I just was at WDW two weeks ago for 3 nights and had a great trip. This was my 29th trip over a lifetime, and I feel that I learn something new with each trip. The past two trips I used a town car service with which I had a good experience with. This time I found a different town car company (which at this point I won't name since I'm sure there are those that like it, so I don't want to offend anyone), and spoke with the owners, telling them that I had used the previous company in the past, and would they try to match the first companies price. They did better than that and offered me an incredible rate to try and win me over. I thought that this was great, so I said heck yeah! I then asked if they rented toasters out, and they said that they didn't but that was a great idea and were going to start and that I would get mine for free. I couldn't believe it. Now I could have breakfast in my room for two mornings! 
I was going to have breakfast at the Contemporary on the day of my departure, and asked them if they could pick us up there and then run by our hotel for luggage on the way out of WDW. They said no problem, but that it would be an extra $15. This was no problem for me. I then was sent the confirmation which quoted everything, and the pick up at the Contemporary, and the free toaster, and they quoted me $75 total. Sounds too good to be true you say? Well, it was. I printed out my confirmation with the $75 total and brought it on the trip.
We arrived at the airport and I had a call on my cell from the driver saying that he would be there in about 15 or 20 minutes. I figure that's no biggie because it would take us a few minutes to get to baggage claim anyway. We get down to baggage claim and fine our driver who then immediately says that he has to go to the restroom. He leaves for at least 5 or more minutes and as soon as he leaves the baggage starts to go around. I feel that I need to get it so that we don't have to wait forever, and I'm glad I did because it took him another 5+ minutes to get back. The driver isn't friendly either, which makes it all the worse. He then starts to tell me that the round trip is $95 dollars and I say that isn't what I was quoted. He says "no, your r/t is actually $90". I said, no, I have my confirmation here for $75 r/t. He says, sorry, they must have made a mistake and starts to try and argue with me when I had the confirmation in my hand. I decided that I wasn't going to start my trip off that way and paid him the extra $15. My point was that the company made the error in quoting the incorrect price, and maybe it was my fault for not questioning it, but they had been so nice all along that I thought that they were just giving me a good deal. I feel that if any place gives you an incorrect price that is lower than what it should be, that is their own fault and they should honor what they print in a confirmation. Oh, and I'm not looking at something for nothing. I have worked as a customer service supervisor for years, and treat my customers with the upmost respect. I always feel that they should (in 99% of circumstances be treated as they are always right, and if I make a mistake, then I eat the cost). Then the driver mentions that the toaster idea was SO popular, that they wouldn't have a toaster for me until Wednesday, 3 days into our trip. This made me even more upset. The owner offered to bring me the toaster on the third day, but it was pointless then because our last day included a character breakfast.
Am I just being overly critical?
Thanks for listening! 
Oh, if anyone would like the name of the company, feel free to pm me.
I was going to have breakfast at the Contemporary on the day of my departure, and asked them if they could pick us up there and then run by our hotel for luggage on the way out of WDW. They said no problem, but that it would be an extra $15. This was no problem for me. I then was sent the confirmation which quoted everything, and the pick up at the Contemporary, and the free toaster, and they quoted me $75 total. Sounds too good to be true you say? Well, it was. I printed out my confirmation with the $75 total and brought it on the trip.We arrived at the airport and I had a call on my cell from the driver saying that he would be there in about 15 or 20 minutes. I figure that's no biggie because it would take us a few minutes to get to baggage claim anyway. We get down to baggage claim and fine our driver who then immediately says that he has to go to the restroom. He leaves for at least 5 or more minutes and as soon as he leaves the baggage starts to go around. I feel that I need to get it so that we don't have to wait forever, and I'm glad I did because it took him another 5+ minutes to get back. The driver isn't friendly either, which makes it all the worse. He then starts to tell me that the round trip is $95 dollars and I say that isn't what I was quoted. He says "no, your r/t is actually $90". I said, no, I have my confirmation here for $75 r/t. He says, sorry, they must have made a mistake and starts to try and argue with me when I had the confirmation in my hand. I decided that I wasn't going to start my trip off that way and paid him the extra $15. My point was that the company made the error in quoting the incorrect price, and maybe it was my fault for not questioning it, but they had been so nice all along that I thought that they were just giving me a good deal. I feel that if any place gives you an incorrect price that is lower than what it should be, that is their own fault and they should honor what they print in a confirmation. Oh, and I'm not looking at something for nothing. I have worked as a customer service supervisor for years, and treat my customers with the upmost respect. I always feel that they should (in 99% of circumstances be treated as they are always right, and if I make a mistake, then I eat the cost). Then the driver mentions that the toaster idea was SO popular, that they wouldn't have a toaster for me until Wednesday, 3 days into our trip. This made me even more upset. The owner offered to bring me the toaster on the third day, but it was pointless then because our last day included a character breakfast.
Am I just being overly critical?
Thanks for listening! Oh, if anyone would like the name of the company, feel free to pm me.
. An online 
and Edd thinks that it's FINE for you to ride those buses... He sees no discrepancie in his fear for your safety on one bus and not on another. Another poster who is a MUCH better spy then I am has discovered that Edd is a towncar driver. A fact that he "forgot" to mention. So the fact that he feels it's OK for HIM to trash ME without mentioning that he has a vested interest but NOT for someone else to trash a towncar service by name is very entertaining...)
