at SSR and CR - the beds were definitely too soft. anyone have back problems? this is a big issue for me. if I have to sleep on a soft bed will have problem moving the next morning. so both times had to call for a board. at SSR they almost expected it. At cr the man was definitely mad that I was unhappy with the beds. if they order soft beds - then guess what if you have back problems you can't sleep on the things. so guess I am in the minority - really like a hard bed and it is the only one my back likes.