We used her for our recent resale. The seller droped the ball by not getting documents back in time--and the closing agent did not even bother to call us--after two weeks I call Pat--who also had not followed up. She and her broker were then on the ball getting the transaction done. Over all, we have a good view of her. It was not really her fault that the Seller did not get info in, but the settlement agent should have inform us(Pat and I)--that's the group to watch out for--talk to Pat about them.