We used them in May 2001, and did have a problem With the driver. He was a jerk---Nasty, and creepy---However....
We called them, and they handled the situation wonderfully. That was a big ++++ for us.. It says alot. No company can be perfect, but they took care of the situation on their end, as well as taking care of us.
That driver no longer works for them BTW.
We will be using them again in Oct.