This message REALLY annoys me before you talk to someone on a business...

[Mskanga]

This call may be monitored or recorded for training purposes. What happens if I want to record the call for MY purposes?? believe me , at times I wish I would have recorded phone calls.

 

[fireplug]

So ask your DH to give you a phone recorder for Christmas next year

Steve

 

[Pooh93]

So ask your DH to give you a phone recorder for Christmas next year

 

[WDWHound]

Most aswering machines will record calls. Just press the memo button (if you machine has one) while you are on the call, but BE SURE make it very clear the the call is being recorded and to tell them this again after you have started recording. Otherwise you would be in breaking the law.

 

[LIDisneyFan]

Mskanga,

Actually,
that used to annoy me too. However, now one of the areas I am responsible for is a call center. We actually DO use those calls, mainly for retraining after a customer has complained about a particular agent and the way they were dealt with. We work with the agent on techniques for handling this type of call again.

Also, once in a while, more information is needed, and can be gotten by going back to the original call.

But you know, if you are going to be involved in a business cal you want a record of, using your answering machine isa great way to do so.


Hope this helps explain the reason for the annoyance.

 

[doxdogy]

I don't know what the procedure is now, that calls can be recorded for quality or training purposes. When I was a customer service rep, our opening line was thank you for calling xyz, this call may be monitored for quality purposes. If a customer stated that they didn't want the call monitored and we were being monitored, the person doing the monitoring would drop off the call.