ROTFL!! I'll have to remember that one. I may borrow it one day. It would equally apply to local and national governments as well.
I was at the DMV getting my licence renewed (no online option in our state, as you have to get a new picture every time). I had CALLED first and they said they "weren't busy" so I hurried over. I found ONE WINDOW open with the line a mile long. Other employees were walking around in the back at the speed of slow with their cups of coffee, while that one poor lady at the single open window was working her tail off.
I had DD with me, and someone asked about her being there. I explained she was homeschooled and that today she was learning about inefficiency in local government.

I then proceeded to tell DD how a fast food place with only one window open during a busy time would go out of business eventually. If that were a fast food place, we would walk out and go someplace else, because of the line. However, since their is no place else we can go to get a licence, we had no choice, and that meant there was no incentive to provide good customer service. In a *real* place of business, someone from the back would have come up to work some of the empty windows. (I got applause. I think the "primates on crack and viagra" line would have fit perfectly. I have to go back this year. OMGosh, it's been almost 4 years since that happened? It seems like last week! I'm still too traumatized to go back...maybe the thoughts of using that line will make it better. Maybe if I'm prepared with a witty comeback, I won't need to use it...)
ETA - I also told DD how it wasn't that poor woman's fault that she was the only one working. Ether the others called in, or it was poor scheduling. We were very nice to her when we FINALLY got to the front (although it took so long, that DD was late for her music lesson). Nope, I am NOT over it. UGH!