Crazy busy phone lines!! I usually have pretty good experiences calling Disney, but I hate when you wait forever just to not get everything resolved. Good luck getting back on the phone with them when it's less busy!
Also, I was nosy and reading the other comments on this thread...
We like to call Tusker House "Boma lite."

It's a lot of the same types of food. I looove Boma, and it typically has the edge in terms of food variety and quality, but we agree that Tusker House is verrrry similar, just with a more...energized?...atmosphere.