The response I got from Member Satisfaction...regarding blocking out people staying at BLT on July 4 this year from TOTW Lounge

[bobbiwoz]

My main problem was the short notice people staying at BLT were given, and I imagine there are some who still do not know.

Notice they are calling the paid event part of Membership Magic.

I tried calling the number, no answer now.

Welcome Home Barbara,

Thank you for contacting us regarding the Top of the World Lounge Fourth of July Celebration.

I am very sorry for your disappointment regarding this Membership Magic event. Your feedback is very important to us, and we truly appreciate that you took the time to send us your comments. It is through feedback, like yours, that we learn what we must do to ensure the Disney magic is preserved for everyone.

I have been unable to reach you at the telephone number provided on your membership. Should you wish to discuss your feedback further, I am available to assist you Wednesday through Sunday, from 9:00 a.m. to 5:00 p.m. ET at 407-934-7229. You may also provide me with your telephone number and the best time to call as a reply to this message. I am happy to contact you.

Once again, Barbara, thank you for your honest and constructive feedback.

 

[Bellecruiser]

This is so disappointing. They didn’t address your issue at all...just said they will keep it in the pile. I worry for all those who bought BLT for access to TOTW for NYE and the Fourth. It was never guaranteed to us, but was the long held practice. We can still go, but need to pay more $$$.

 

[crvetter]

My main problem was the short notice people staying at BLT were given, and I imagine there are some who still do not know.

Notice they are calling the paid event part of Membership Magic.

I tried calling the number, no answer now.

Welcome Home Barbara,

Thank you for contacting us regarding the Top of the World Lounge Fourth of July Celebration.

I am very sorry for your disappointment regarding this Membership Magic event. Your feedback is very important to us, and we truly appreciate that you took the time to send us your comments. It is through feedback, like yours, that we learn what we must do to ensure the Disney magic is preserved for everyone.

I have been unable to reach you at the telephone number provided on your membership. Should you wish to discuss your feedback further, I am available to assist you Wednesday through Sunday, from 9:00 a.m. to 5:00 p.m. ET at 407-934-7229. You may also provide me with your telephone number and the best time to call as a reply to this message. I am happy to contact you.

Once again, Barbara, thank you for your honest and constructive feedback.

If you do talk to them on the phone they provide much more details then their e-mails. They prefer to avoid putting much in writing it would seem. Though the event is unlikely to not occur as it is sold out, but you could perhaps speak with higher-ups if you press the issue with the person on the phone. They generally will just send it up the chain if you push back.