Kristin,
You told us the exact same thing last week.
Since there is no information forthcoming until we leave for Florida next week, I regret that we will have to ask for a refund. This is NOT what we signed up for, and is very unprofessional. We realize ReedExpo has a lot on its plate at the moment, but when we purchased this opprtunity, we were told we would be contacted by the wedding planner within 4 business days, and that this would be a personalized experience. Two weeks later and still no information has been passed to us other than two emails from you stating out scheduled time, date, and allegiance, and that ANY new info won't be sent until 'sometime' next week.
I'm sorry, but that's just not good enough.
We were expecting a phone call within the 4 business days to set things up, and instead we are still waiting to find out what is going on. How can we have customised vows as offered if none are being offered to us yet? This seems more like it's going to be cookie cutter ceremonies and that's not what we spent our money on.
We will be expecting a full refund by next week.
Sorry for wasting your time,
Derek and Erika