I wanted to vent a bit about the GF's IPO, and knew you all would understand
We wanted the Chef's Table at V&A's for our 5 year anniversary, so, a few days before the 180 day mark, we tried calling IPO. The phone went straight to voicemail, so I left a message. I also sent an e-mail to follow up. No response from anyone. So I call them the day before the 180 day mark and, after waiting 10 minutes, someone answers the phone. I tell her that I wanted them to try to get the V&A's Chef's Table for us, for August 5, but that I hadn't heard back from them whether they need anything from me (like credit card, which I KNOW they need!). She sighed, irritated, and asked, "Did you send us an e-mail?" Yes, I did. "Well, we'll get back to you." Then she hangs up. Grrrr...
My DH & I are both up at 7, calling WDW-Dine on 2 different phones, with no luck - we couldn't get Chef's Table. I was hoping that IPO had managed to get it for us, so I sent them yet another e-mail. They responded to this one and said, no, they didn't get it for me, but if I wanted them to book anything like that, I'd need to send them my credit card number. Grrrrr again.
I tried calling them yesterday and today, ALL DAY (periodically), and every time it just went straight to voicemail. I had wanted their help with other reservations, but now I don't trust them, so I just made these myself.
Does anyone else think they are less than useless? Should I complain about this to someone, or just suck it up? Am I not paying for their services? To have them just blow me off like that really irks me. It's the fact that I know they didn't even bother to TRY to get our Chef's Table reservations that drives me crazy.
BTW, my DH & I were able to get Chef's Table for August 4, so we're not devastated, but it's our 5 year aniversary, which is kind of a big marker for us, ya know? I just wanted to make that very day special. I know we will, in some other way, but we had our wedding reception at V&A's, and it would have been a nice way to celebrate.
Thanks for listening!
Heather W