Just back from 10 nights at WDW, including 5 nights at WL. We *loved* WL in '04, hence spending half of our vacation there this year.
I regret to say that although much of what we loved about WL a year ago was intact, the appearance of the resort had declined precipitously in just a year's time. I discussed this with a manager who told me they are going to begin a resort-wide rehab by year's end, including new granite sinks, linens, etc. She agreed the place (carpets, walls, etc.) was currently looking rather "dinged." I assume they have not been putting money into upkeep recently in anticipation of tearing everything out soon. In our room itself there were unpainted dings in the wall (apparently from furniture), the light fixture was dirty, and the room was obviously in need of some TLC general maintenance-wise.
We were happy to receive our requested bunkbed room but terribly disappointed with the cleanliness when we arrived, which included jelly smeared on part of the bed's wood frame, coffee splashes on the wall and coffee stains on the floor, and dust thickly coating the ceiling vent over the shower. Management did handle it well, refunding half our first night's stay -- it would have been hard for them to move us because of the computer virus that attacked the resort computers last week. We were promised a VIP cleaning the next morning, but only half the problems were resolved. That night two managers toured our room to view the remaining problems and they immediately had housekeeping come in to clean the remaining areas. When we returned we found lovely concierge chocolates left on the bed -- a large Wilderness Lodge heart and smaller mints. Although I wish the issues had been taken care of before we arrived or at least during the VIP cleaning, we were satisfied with management's attention, including the refund, the personal tour, and the chocolates. After that our room stayed clean the duration of the trip and housekeeping called later in our stay to follow up and make sure we were satisfied.
Whispering Canyon was great as usual!
I'll probably try WL again after the rehab -- love the architecture, the landscaping, and the lobby music! -- but I offer this note just as a word of caution for the next few months. Hopefully our experience was an aberration.
We stayed 3 nights at Beach Club and our room was so clean I might have been willing to eat off the carpet

. Next time it's Beach Club for us!