Got two hotel reservations booked via third party site linked to MDE on a 10-min phone call just now (most of that was just on hold waiting to reach a CM). So quick, so efficient, and so totally knew what she was doing and who to call (wholesale dept) when the reservation numbers weren't showing up. I thought she said her name was Ireland(???) but my brain autocorrected to Iris. Also, she was really friendly. (and yes, I stayed on the line to complete the survey and give positive feedback)
