I'm not sure where to post this, but i know there are people who work at disney and hopefully can pass this along to the right people. GLENNA a cm who answered my phone call today was extremely helpful today, and did a great job on helping me modify my reservation so that we would be able to still take our vacation to disney. So I plead that somebody please give her a nice big pat on the back for going beyond what she needed or had to do. I had called before and got a cm who seemed to be beyond clueless as to what was going on. So Disney definately needs more Glenna's working for them. Thanks again for the wonderful pixie dust.