Terri Schultz replied to me

DisneyDad0315

Earning My Ears
Joined
Nov 8, 2019
My home resort is Aulani. I’m a Southern California local and I had some questions regarding Aulani and Grand Cal, so I emailed Terri Schultz, the Senior VP for DVC. I suggest anyone with a question email her. I got a reply in less than 24 hours.
 

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DisneyDad0315

Earning My Ears
Joined
Nov 8, 2019
So this basically confirms every other resort and time share is capable of opening, but Disney chooses not to and blames it on the government. Yeah real class act there.
My home resort is Aulani is closed. Gran Cal too. I live on the West Coast, so those are my two spots. I live in California. Everything is different from county to county. For example, the theaters in my county are open, but the adjacent county are still closed. I personally don’t have a problem with the closure. I’ll bank my points and book next year. It’s all good to me. I appreciate Terri replying to me, as she didn’t have to. Have a great day.
 

dclpluto

DIS Veteran
Joined
May 11, 2012
Think she’s lying about grand California. No reason they can’t open that. Aulani I can see since Hawaii has a 14 day quarantine. Say you don’t want to open grand California without the theme parks being open which I can see. But don’t lie to us. Maybe she isn’t lying but doubt it. Are timeshares open in California?
 
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we"reofftoneverland

DIS Veteran
Joined
Aug 5, 2015
What a strange letter. She did not actually say why GC is not open, and she did not address Aulani either. There are hotels open in Hawaii right now, correct?
 

DisneyDad0315

Earning My Ears
Joined
Nov 8, 2019
What a strange letter. She did not actually say why GC is not open, and she did not address Aulani either. There are hotels open in Hawaii right now, correct?
I would have pressed more, but Grand Cal is not my home resort. I just want to inform owners they can try and get answers from the top. She did address Aulani and Oahu, which have stay at home orders.
 

Sandisw

DVC Forums
Moderator
Joined
Nov 15, 2008
Can you find out why shes not providing a reason for Grand Cal being closed?

Guest service has been atrocious during this.
She has said they are working with the state to get It opened and it may have in some way be tied to Disney opening the hotel,

Maybe instead of just criticizing her response you email her and ask the specifics since people have said other timeshares in Orange County are open. OP doesn’t own there and asked more about a Aulani.

IMO, it is certainly better than just assuming things. I know it’s why I emailed them in March about WDW.
 

New Mouse

DIS Veteran
Joined
Jun 8, 2010
She has said they are working with the state to get It opened and it may have in some way be tied to Disney opening the hotel,

Maybe instead of just criticizing her response you email her and ask the specifics since people have said other timeshares in Orange County are open. OP doesn’t own there and asked more about a Aulani.

IMO, it is certainly better than just assuming things. I know it’s why I emailed them in March about WDW.
Yes, I read the company line... Im commenting that if her guest service is so good, we shouldnt be getting the company line. OC is not preventing any of the Disneyland hotels from opening.
 

Sandisw

DVC Forums
Moderator
Joined
Nov 15, 2008
Yes, I read the company line... Im commenting that if her guest service is so good, we shouldnt be getting the company line. OC is not preventing any of the Disneyland hotels from opening.
I was simply suggesting you should push to get more specific answers from her yourself when the company line is not enough.

I agree that they haven’t shared a ton regarding it, but owners who want more have to seek it out when it’s not forthcoming,
 
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