Poly Concierge is great! We were there in November and had a wonderful time. The lounge is located at one end of Hawaii, the main concierge building. We utilized the lounge quite a lot. The food offerings were superb...there was something different every night and it was all delicious. We had a great simple breakfast every morning, grabbed a diet coke for the monorail ride and were off for the day. At lunchtime, if we were around, our 5 year old wanted to be in the lounge snacking on gummi worms and goldfish. The evening offerings were plentiful and there was always a great selection from chicken to ribs to barbecue to sushi. There was always a vegetable platter and cheese and crackers for the less adventurous (and also beer, wine and soft drinks) After 7pm, the chefs put out amazing desserts and cordials.
The lounge has a magnificent view of the castle and the beach. We actually had a garden view room, which we loved. We watched the fireworks from various locations including the lounge and the beach. The lounge has a big screen television that is constantly showing some sort of Disney kids program.
If you are are planning any adults only evenings, the Neverland Club is the best! Our daughter wanted to spend every night there!
The concierge staff is wonderful. It was so nice to be able to walk downstairs and have 3 people there to help you with whatever you need, from dinner reservations to just general information about parades, hours or anything else. They are there from 7am to 9 or 10pm and really know their stuff.
All 3 of us truly loved the Poly Concierge and would have a hard time staying anywhere else.
Hope this helps. Feel free to PM me if you have any questions!
Lisa