Technical Question: Anyone else having trouble booking activities?

tidefan

DIS Veteran
Joined
Apr 1, 2007
Messages
4,463
I can't for the life of me get the Activity booking window to open. I get a message from Olaf saying that "there are unexpected challenges at the moment" and to retry later. However, other people on my cruise meet thread can get in just fine. I've had this issue for awhile now and was wondering if anyone else is having the same issue. I had this once before, and a clearing of the cache did the trick, but that doesn't seem to be working anymore.

I'm on an iMac and I've tried Safari, Chrome, and Firefox all to no avail. I guess I'll give Disney tech support a call, but I wanted to check here first to see if anyone else was having these issues.

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Update: it won’t work on my iPhone either... frustrating...
 
You could try Incognito in Chrome. I usually do that for the DCL site since the dwarves are always "working on it" lol.
 

I have had this trouble for a few weeks now. I was going to call about it this morning, but now the whole site is down. Definitely not just you. I can't access book activities on PC, tablet or phone.
 
I can’t even log on to my account now. Keeps telling me either my ID or password is incorrect. This can’t be because I also got the error on my phone, and the password is saved on there. I haven’t changed it since the last time I logged on a week ago.
 
I can’t even log on to my account now. Keeps telling me either my ID or password is incorrect. This can’t be because I also got the error on my phone, and the password is saved on there. I haven’t changed it since the last time I logged on a week ago.

Me too!
 
I don't know if it's related, but I had the DCL window open while I was doing some other stuff on my computer, and I had trouble just getting the mouse to move around and doing other things. Once I closed the DCL window, everything was normal.
 
I was finally able to get into my account. Disney did post a notice regarding people having issues.
 

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So, interestingly enough...

My wife booked a September cruise with her best friend today. So, she goes into her account, and lo and behold, booking activities works just fine. So, lets try the Member Cruise and get back to booking activities since it's working again, says I! Well, guess what. Same problem still. It must have something to do with the Member Cruise, though it says booking is open until July 20th. I'll call DCL tomorrow and find out what the deal is...
 
So I called DCL this morning about not being able to book activities. He said something in my profile (?phone number) was somehow duplicated 20 times and was blocking my access. Not sure what it was, but he fixed it and I can book activities now.
 

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