Cal-Pie
DIS Veteran
- Joined
- Jun 2, 2011
- Messages
- 2,271
After 2 months of back and forth, I received this response. I suppose it was the target circle code that made the purchase ineligible. I’m done fighting it, and I’m done with Rakuten.
“We checked on your Tripadvisor order and it looks like your Cash Back amount was adjusted because part of your order isn't eligible for Cash Back.
Here are some reasons why this happens:
We know it's frustrating when you don't earn the Cash Back you expected. If you think this is a mistake, copy/paste your order confirmation as a reply to this email and we'll look into it some more.”
“We checked on your Tripadvisor order and it looks like your Cash Back amount was adjusted because part of your order isn't eligible for Cash Back.
Here are some reasons why this happens:
- Part of the order was returned, exchanged, canceled, or price matched.
- The order contained an excluded item. You can find exclusions for Tripadvisor listed on their store page: https://www.rakuten.com/tripadvisor.com
- A non-Rakuten coupon was used. To be safe, stick to codes provided by Rakuten.
We know it's frustrating when you don't earn the Cash Back you expected. If you think this is a mistake, copy/paste your order confirmation as a reply to this email and we'll look into it some more.”