The DH and I have been wanting to stay at the Swan since our first trip together in 2000, because our last name is Swann. On our most recent trip, we spent one night at the Swan before checking into the AKL. The staff was nice and resolved a problem very quickly. We checked in after a long drive from Biloxi, MS, and went straight to DtD for a movie. When we got back to our room, we went to take showers. The shower wouldn't work. The knob you turned the water on, clearly had a broken piece in it. I think it took less than 30 minutes from the time I called the front desk to the time the first shower was taken. The carpet in the hallway, at least on the floor we were on, needed replacing badly. It was worn and had waves in places from being lose (which totally makes sense in my mind while being sick). There were a few small things in the room that made it seem like it needed an update. It just felt like it needed a little TLC.