Survey about upcoming trip

[mistysue]

We have two upcoming on-site stays scheduled. I got a survey this morning that is basically asking us which factors influenced our coming to WDW resorts. What I found frustrating about this was it was all making the obvious assumption that I was visiting to go to the parks. We have two trips planned to use our DVC, with no intention to go into the parks due to being blocked out of APs and the absurd cost of daily tickets. There was no choice for "staying here to use DVC points" or even to let them know we weren't going to the parks - it was all about whether it was an influence to have early/late park access, or early access to LL or ADRs. They asked about past trip frequency, but there was no way to signify that we used to visit and come to the parks 1-2 trips/year and now we are visiting Orlando for other parks instead. If DVC was something like 1% of rooms that would make sense to skip it, but I think DVC covers enough rooms to skew results there. I just thought it was interesting.

 

[BillPA]

Disney has 23,052 rooms, DVC has 4985 units, (28,037 total) this may have changed with the retrofits at CCV and GF. So dvc is about 18% of the units, but many have much higher capacity than the hotels. DVC is almost always at capacity where Disney hotels are often at or below 80%. Some day the bean counters will realize DVC is a large part of the revenue.

 

[mistysue]

Disney has 23,052 rooms, DVC has 4985 units, (28,037 total) this may have changed with the retrofits at CCV and GF. So dvc is about 18% of the units, but many have much higher capacity than the hotels. DVC is almost always at capacity where Disney hotels are often at or below 80%. Some day the bean counters will realize DVC is a large part of the revenue.

Interesting, so if we assume 80% capacity of regular rooms, we could pretend it's one guest per room and DVC would be 20% of people on property. Knowing DVC has higher average capacities, that is a scary number of people to not account for in surveys. People generally aren't going to stay in standard rooms at Disney to plan a universal trip, but with DVC it doesn't seem that uncommon to spend more time off property and it feels like a shift they should be tracking.

 

[Sandisw]

I got it but because we have family working in marketing and education, we didn’t qualify to answer any questions.

 

[keishashadow]

There was no choice for "staying here to use DVC points" or even to let them know we weren't going to the parks - it was all about whether it was an influence to have early/late park access, or early access to LL or ADRs. They asked about past trip frequency, but there was no way to signify that we used to visit and come to the parks 1-2 trips/year and now we are visiting Orlando for other parks instead.

haven’t received this survey.

the vacation follow up one we tend to receive strikes me as laser focused on not inviting any spontaneous (potentially uncomplimentary) feedback.

 

[mistysue]

haven’t received this survey.

the vacation follow up one we tend to receive strikes me as laser focused on not inviting any spontaneous (potentially uncomplimentary) feedback.

I have definitely had past surveys where they have asked questions about how many days we spent in a park, or how many days we spent off site, but this was a survey specifically about a future visit and basically asking which version of their marketing had been most effective on us. They of course also threw in a screen that told me all about how it might benefit us to be sure we're at a deluxe resort so that we can get evening hours. But it went with the assumption that we are there to visit Disney parks.

 

[MinnieFan4ever]

I got the post survey last week asking how many days I spent at each specific park, including non-Disney darks.

 

[Skywalker3]

I got a survey last Dec 2021, about our then upcoming June, 2022 stay. We were staying 7 nights. We did not have park tickets yet. Once I answered that we only planned to go to Disney parks 5 days, the survey asked all kinds of questions about what we planned to do those other days. Once I indicated Universal, survey asked very specific questions on why, etc.
My husband got a survey this summer about our upcoming Oct, 2022 trip. 7 night stay, and he answered based on his plans, which were 7 day tickets. His survey ended fairly quickly after that. I wish I had done it, as I'd have answered that DS and I just planned 2 Disney days, and then may have gotten different questions about what else we were planning.
Both started w something like 'are we still going,' 'do we think plans will change,' etc. We also never got a follow up survey about our Oct trip. That was surprising. One of us usually get something. I did get a Disney Spring survey, but I'd scanned a QR code that a CM was holding while there that day.
Really hoped for a survey about this trip though. had LOTs of opinions to share, but will just send email I guess.

 

[CarolynFH]

had LOTs of opinions to share, but will just send email I guess.

I think that's a great idea. Can't depend on surveys to tell them what WE (DVC owners) want them to hear.