We are DVC members so I haven't booked a concierge room since 2004. Prior to that date, we had stayed at the YC concierge, Polynesian concierge, and AKL concierge. Although I didn't use the concierge for planning very much on thiose trips, we did enjoy having access to the lounges for a quick breakfast or snack. I anticipated enjoying the GF just as much. However!!! Things appear to have changed quite a bit in the past few years. We found the lounge at most times to be extremely crowded. It was hard to find a table at breakfast. Hordes of people descended upon the lounge as soon as food was put out. Also, there were usually many young children who were completely unsupervised running around, playing ball, handling food, etc. while their parents just sat there and said nothing. One young boy screamed (not crying but just screaming)at the top of his lungs the whole time we were in the lounge and the parents did not attempt to stop him. I saw a young girl sneeze into a bowl of watermelon, another child dropped tongs on the floor and picked them up and put them back in the bowl. We saw two young teens drinking beer in the lounge as soon as their mother left to go back to the room. I also saw a grown woman handle a few bagels and put them back. It appears that most people today have no manners and do not expect their kids to behave properly either. After two nights, we tried unsuccessfully to switch to any room in any of the deluxe hotels. I booked this trip because I wanted to splurge a little but I will never do it again. From now on, it will be Saratoga Springs. I really missed the peace and quiet and the uncrowded feel to the resort. Regarding the actual Sugar Loaf building, it is in need of serious rehab. Also, every surface I touched in the lounge was sticky, as was the outside of the door to our room. Do these surfaces ever get cleaned? Overall, the Sugar Loaf experience is not worth the outrageous cost. Never again.