Stuck with too many tickets!

[Pluto777]

Anyone have a suggestion on how I can deal with this MESS?

I already had old PHP tickets (unused) from a trip years ago.. in addition I had tickets to waterparks unused... in addition I had DisneyQuest tickes (now shut down) which coul be converted to new tickets etc etc..

FOOLISHLY instead of using the old tickets, I was worried about not being able to book the fastpasses 60 days before because IF I used the old tickets (which in some cases would require a trip the day we arrived to guest services) I would miss the 60 day deadline. NOW, we had planned a trip for the summer of 2019, that we had to unexpectedly cancel. Unfortunately, in October right before they changed to the NEW ticket system I decided to buy tickets under the OLD system (changed October 15, 2018) because I did not like the new ticket structure system that was coming and didnt want to use the old tickets (because they were 10 PHP's we wouldn't need and I only want 6 day 1 PPD tickets). I also liked the fact that the old system enables you to start and end using the tix ANYTIME within a 14 day window, whereas the NEW system while not only usually MORE expensive, forces you to start and stop using the tickets within a shorter span of time. The PROBLEM is that now that we cancelled the trip, I am stuck with a ton of all these tickets. Obviously since they are unused, I could use them one day for a credit towards NEW tickets if I dont use them by 2020, but I am ALREADY stuck with SO many tickets and don't know when we will be going to WDW again (and YES I know they can be used as a credit in the distant future but we live pretty far away from WDW and the family is not into Disney as much now so who KNOW when we will go again)?

To make things even worse, I contacted the online 3rd party vendor they are usually very good and reputable, and my experience with them until now has been fantastic (initials 'U.T.') where I bought the 6 day tickets (we bought 3 adult and 2 child tickets over $2000.00 worth). However, they said now that since they changed to a NEW system after October 15, 2018, they can not give a refund to tickets under the OLD system before the change to a date based system. This DESPITE the fact that when I BOUGHT them they said there is a refund policy (minus a 5% percent penalty fee), but now tell me "sorry" with a different story due to the change. I am upset with them because they certainly KNEW the ticket system would change, so they left me with a very different impression and basically stuck me with even MORE tickets that I have no idea if/when I will ever use. Anyone have a suggestion?

 

[sharonabe]

The only thing I can think of is to sell them to a friend or on a local selling site. Have you already put all of them into your MDE account? If so, you'll need to friend anyone you sell them to so you can reassign them. If not, it would be easier for someone else to use them.

 

[Pluto777]

The only thing I can think of is to sell them to a friend or on a local selling site. Have you already put all of them into your MDE account? If so, you'll need to friend anyone you sell them to so you can reassign them. If not, it would be easier for someone else to use them.

thx. No, I have NOT linked them to MDE thank goodness!

 

[AgentMama]

The refund policy that was in place while you bought the tickets is the one that applies to your ticket sales, not their new one. I would try to push that route with the 3rd party seller first.

 

[Pluto777]

-

 

[siren0119]

So they are now claiming that the full refund policy (minus a 5% restocking fee) was ONLY for mailed tickets, and NOT "e-tickets". I believe I was misled and am really upset about it; however I think I am now stuck and have no way to sell or return them..

To my knowledge that has always been the case with E-tickets. Only hard tickets were refundable. I've bought from UT for a few years now and was aware of that policy, which is why I was willing to have the tickets mailed to me instead of downloading them.

 

[Robo]

So they are now claiming that the full refund policy (minus a 5% restocking fee) was ONLY for mailed tickets, and NOT "e-tickets". I believe I was misled and am really upset about it; however I think I am now stuck and have no way to sell or return them..

To my knowledge that has always been the case with E-tickets. Only hard tickets were refundable. I've bought from UT for a few years now and was aware of that policy, which is why I was willing to have the tickets mailed to me instead of downloading them.

Absolutely true.

 

[Pluto777]

The refund policy that was in place while you bought the tickets is the one that applies to your ticket sales, not their new one. I would try to push that route with the 3rd party seller first.

To my knowledge that has always been the case with E-tickets. Only hard tickets were refundable. I've bought from UT for a few years now and was aware of that policy, which is why I was willing to have the tickets mailed to me instead of downloading them.

Maybe, but that was not the impression I was given. Furthermore, I requested mailed tickets but was told that under the old system (14 day expiration tix) they could NOT send mailed tickets unless I planned to go before February, 2019 (We planned on summer of 2019). It looks like I am REALLY stuck and they WILL NOT budge one inch. They claim it is Disney's decision - and Disney will only allow them to be used as tickets with NO refund until 2020, and after 2020 will give me a credit towards new tickets, but that is all. They have really made a mess for me.

 

[siren0119]

Maybe, but that was not the impression I was given. Furthermore, I requested mailed tickets but was told that under the old system (14 day expiration tix) they could NOT send mailed tickets unless I planned to go before February, 2019 (We planned on summer of 2019). It looks like I am REALLY stuck and they WILL NOT budge one inch. They claim it is Disney's decision - and Disney will only allow them to be used as tickets with NO refund until 2020, and after 2020 will give me a credit towards new tickets, but that is all. They have really made a mess for me.

The change in the system (and what they can do with the tickets that expire) IS Disney's decision, just like changing the ticket structure was Disney's decision. The expiration dates were the same on the tickets bought direct from Disney IIRC, for tickets purchased prior to the change.

 

[lanejudy]

Maybe, but that was not the impression I was given. Furthermore, I requested mailed tickets but was told that under the old system (14 day expiration tix) they could NOT send mailed tickets unless I planned to go before February, 2019 (We planned on summer of 2019). It looks like I am REALLY stuck and they WILL NOT budge one inch. They claim it is Disney's decision - and Disney will only allow them to be used as tickets with NO refund until 2020, and after 2020 will give me a credit towards new tickets, but that is all. They have really made a mess for me.

That's true. Shortly before the ticket structure change in October, the only hard-tickets that UT had in stock would expire in February 2019. Since you were planning a trip for summer 2019, the hard-tickets were not an option (or not a viable one as they would have expired before your trip). Disney instituted expiration dates a couple of years ago, Disney controls that, not UT. Now the latest version of tickets goes beyond future expiration dates and makes all tickets date-based, unless one adds on a "flexible" option - but even the "flexible" tickets expire at the end of 2019. I'm sorry you didn't fully realize what you were purchasing. Hopefully you can find someone local willing to buy them from you. Otherwise, as you know, they are good for a future credit.

 

[Pluto777]

That's true. Shortly before the ticket structure change in October, the only hard-tickets that UT had in stock would expire in February 2019. Since you were planning a trip for summer 2019, the hard-tickets were not an option (or not a viable one as they would have expired before your trip). Disney instituted expiration dates a couple of years ago, Disney controls that, not UT. Now the latest version of tickets goes beyond future expiration dates and makes all tickets date-based, unless one adds on a "flexible" option - but even the "flexible" tickets expire at the end of 2019. I'm sorry you didn't fully realize what you were purchasing. Hopefully you can find someone local willing to buy them from you. Otherwise, as you know, they are good for a future credit.

A local or anyone else buying them from me would have to 'trust' me when I say they were never used or linked.. How likely is that? I asked the 3rd party vendor if THEY would be willing to take them back and resell them; afterall, they could guarantee that they were NEVER linked or used in any way. I am hoping they will help out and be reasonable. The tickets are really a much better value then the junk they sell now which do NOT give users an open ended 14 day window, but instead force people to a narrow date range and then charge a premium for popular dates. The whole thing seems very unfair and has left a bitter taste with the vendor blamming Disney for the policy, and of course Disney would likely say it's the 3rd party sellers responsibility (and I would agree).

 

[siren0119]

A local or anyone else buying them from me would have to 'trust' me when I say they were never used or linked.. How likely is that? I asked the 3rd party vendor if THEY would be willing to take them back and resell them; afterall, they could guarantee that they were NEVER linked or used in any way. I am hoping they will help out and be reasonable. The tickets are really a much better value then the junk they sell now which do NOT give users an open ended 14 day window, but instead force people to a narrow date range and then charge a premium for popular dates. The whole thing seems very unfair and has left a bitter taste with the vendor blamming Disney for the policy, and of course Disney would likely say it's the 3rd party sellers responsibility (and I would agree).

But it IS Disney's policy. I am not sure why you seem bent on blaming UT for this situation, but it truly isn't their policy at play here.

DISNEY set the expiration dates

DISNEY changed the ticketing structure.

DISNEY changed the use window from 14 days to a limited date range

 

[Pluto777]

But it IS Disney's policy. I am not sure why you seem bent on blaming UT for this situation, but it truly isn't their policy at play here.

DISNEY set the expiration dates

DISNEY changed the ticketing structure.

DISNEY changed the use window from 14 days to a limited date range

I was given the impression by the vendor (not Disney, who I did NOT buy from) that the policy was a complete refund minus a 5% fee, and was then steered into a ticket that would NOT have this protection. Is that really ethical? I don't hold Disney (whom I did NOT buy anything from here) responsible at all.

 

[siren0119]

I was given the impression by the vendor (not Disney, who I did NOT buy from) that the policy was a complete refund minus a 5% fee, and was then steered into a ticket that would NOT have this protection. Is that really ethical? I don't hold Disney (whom I did NOT buy anything from here) responsible at all.

UT (as I previously mentioned) has always had the policy that e-tickets were not refundable. The refund policy applied to hard tickets only. It was listed in many places on their website. UT cannot be held responsible for consumers who don't take the time to read the policies.

You cannot hold UT responsible for (as you called it) "Junk they sell...which do not give the 14 day open ended window"...that is 100% Disney's policy and the resellers have absolutely nothing to do with the ticket expiration or use dates.

 

[Pluto777]

UT (as I previously mentioned) has always had the policy that e-tickets were not refundable. The refund policy applied to hard tickets only. It was listed in many places on their website. UT cannot be held responsible for consumers who don't take the time to read the policies.

You cannot hold UT responsible for (as you called it) "Junk they sell...which do not give the 14 day open ended window"...that is 100% Disney's policy and the resellers have absolutely nothing to do with the ticket expiration or use dates.

I did not say they sold junk, I said the new system of tickets vs the old is inferior - and that is true. In fact the vendor made this claim which was and still IS by most people on these boards widely acknowledged as a way to raise prices without actually openly raising them and declaring it openly. The new system tickets can do exactly the same as the old - you can PAY an extra premium for the 14 day window now, but under the old system, this was included - FREE. Again, I do NOT blame Disney, and there was clearly a RUSH from MANY people to buy the OLD system tickets, which the vendor, knew AND promoted.

As far as knowing the policies; when someone who is an agent & works for a company TELLS you it can be refunded less a 5% fee, a company I might add which I had previously done a large amount of business with before, should you be expected to doubt them at their word and read 'the fine print' despite the fact they have clearly indicated there is only a risk of a 5% fee?

 

[hiroMYhero]

Because many posters have replied with multiple options for the OP and his ticket dilemma, closing.