Strange call from WDW executive offices

[skiwee1]

In the middle of cleaning up from Isabel my phone rang. Someone named Elizabeth from the WDW executive offices called to talk to me about my upcoming vacation. She asked if I found the AP rates to be good and if I enjoyed my trips to WDW. She knew that I had gottne all 9 nights with the AP rate too so she must have pulled my reservation. She also apologized for the lateness of them coming out and said there weren't many rooms available due to other promotions. I was stunned. I didn't write to WDW about anything. Anyway she was very nice and talked about about the hurricane for awhile and this and that. While I had her on the phone I did ask about the come back rates I had heard of but never gotten. She said they are still given out but they base it on many things such as nights you have stayed, packages you may have been on and when you are there. Not everyone gets them but they still give them out. So that was my strange phone call!

 

[Winka]

Interesting! I'm trying to dissect your post and conversation with "Elizabeth" to figure out how I can get a
"come back" rate.

 

[Aisling]

Cool! But I would have asked how you were chosen to receive this call! I'm so curious about these "random" calls, postcards, etc.

 

[skiwee1]

Originally posted by Winka
Interesting! I'm trying to dissect your post and conversation with "Elizabeth" to figure out how I can get a
"come back" rate.

I was trying my best to get it out of her! She kept saying it has to do with so many different things and she wouldn't let on to exactly what it was. I told her that I got to WDW several times a year and have never gottent the comeback rate. If we only knew!

 

[skiwee1]

Originally posted by Aisling
Cool! But I would have asked how you were chosen to receive this call! I'm so curious about these "random" calls, postcards, etc.

I didn't even think to ask her! I was so shocked that I got the call that it didn't dawn on me to. I was also racking leaves up and chasing down the 4 y/o and could barely hold a conversation with her! LOL!

 

[Janet2k]

Originally posted by skiwee1
She kept saying it has to do with so many different things and she wouldn't let on to exactly what it was.

I have always heard that those sort of phone calls are indeed based on many things: the alignment of the moon with the Earth, the position of the Seventh Star to the Right in conjunction with the Little Dipper, and how many of your Dis posts have helped your fellow travelers.

There are now Ten Wonders of the World:
1. The Great Pyramid of Egypt
2. The Hanging Gardens of Babylon
3. The Statue of Zeus at Olympia
4. The Temple of Artemis at Ephesus
5. The Mausoleum at Halicarnassus
6. The Colossus of Rhodes
7. The Lighthouse of Alexandria
8. The WDW Postcard Rate
9. The WDW Executive Office Unsolicited Phone Call
10. The WDW Comeback Rate

By the way, I’ve always thought that Number 11 should be, “Disney's Ability to Always Create ~Magical~ Vacation Memories for My Family."

 

[luvmarypoppins]

Gee you are so lucky, a personal phone call no less? I have never gotten anything from disney and we dumped big money there one year. Never a postcard, never an upgrade, well heck this year they didnt even ask us to participate in the survey when we were at the Poly. Worse this is the firs year I didnt even get a Poly survey in the mail to complete. You have been sprinkled with pixie dust and the magic for sure.

 

[MinnieGi]

LOL Janet!!!

Originally posted by Janet2k
I have always heard that those sort of phone calls are indeed based on many things: the alignment of the moon with the Earth, the position of the Seventh Star to the Right in conjunction with the Little Dipper, and how many of your Dis posts have helped your fellow travelers.

There are now Ten Wonders of the World:
1. The Great Pyramid of Egypt
2. The Hanging Gardens of Babylon
3. The Statue of Zeus at Olympia
4. The Temple of Artemis at Ephesus
5. The Mausoleum at Halicarnassus
6. The Colossus of Rhodes
7. The Lighthouse of Alexandria
8. The WDW Postcard Rate
9. The WDW Executive Office Unsolicited Phone Call
10. The WDW Comeback Rate

By the way, I’ve always thought that Number 11 should be, “Disney's Ability to Always Create ~Magical~ Vacation Memories for My Family."

 

[MinnieGi]

Terry, that's so strange yet also nice someone in the executive office called you.

 

[DisneyAngel12]

What a swell thing to have happen. A phone call fromWDW...WOW

 

[Micca]

Sounds like to me they are fishing...not sure for what(nothing evil or anything). Sounds like fishing to me Creating a database perhaps?

 

[skiwee1]

Originally posted by Micca
Sounds like to me they are fishing...not sure for what(nothing evil or anything). Sounds like fishing to me Creating a database perhaps?

I know they have had a data base for a long while now. They already have on file my entire family and their ages even though half of them haven't taken a trip with us in 5 years. They know how many trips I've been on and that we are AP holders. The last trip in May we got belated birthday balloons, cards, and a cake! Our birthdays were 2 and 4 months prior yet they said they had missed it and surprised us with the goodies! I have no idea what they are up to but it was neat to get a call. They already know all there is to know about us and only apologized for the late AP rates coming out. Strange indeed. Maybe other frequent trip taking AP holders will get a call too.

 

[DrTomorrow]

skiwee1,

It's really very simple: "Elizabeth" reads the DIS Forums. And by noting your first name, resort and countdown time from your posts, and your state and gender from your profile, she figured out who you were....

Posted in jest, but how close to the truth could it be? Hmmmm.....

 

[Sammie]

I am sure others have been contacted before, we have. They just don't post they do.

It really is no great mystery just a large company contacting it's guests for followup for booking a trip. Sometimes in making a reservation a guest will comment to the CM about certain aspects of the process. Such as AP rates sure where late in coming out, or that rooms certainly went quickly. The guest sees this just as conversation with the CM, however a very good CM makes notes of the comments and passes them on to Executive Offices. Sometimes these conversations are the basis for a followup call. Sometimes it's just a random selection.

Also as with any large company not everyone gets contacted or offered a marketing strategy such as postcards etc.

Before the sharing of such on the Interent, no knew if someone else got one and never gave a thought to it.