sunshinegirl said:I did one time have an order that did not get to me and the Disney Shopping customer service was of no help. I told them that I wanted to talk to the distribution center and eventually tracked it down like that. Once I talked to them, they overnighted it to me (I think it was a $250 card). I've never had them hold the card at the customer service level though. Are you sure it is them, or could it be with distribution?