I am VERY happy with Southwest right now. I have been checking every day to see if our Denver-Oakland flights to connect to Hawaiian Airlines for our Aulani trip in December have come down and today they DID!...from $154 to $107 each ticket each way. I'd used points to book the flights, so I just re-booked and the point differential (around 13,000 points for the two round-trips!!) went immediately back into my Rapid Rewards account. I'm still glad I booked the day they were released so the prices couldn't get any higher than that, but this sure emphasizes how important it is to keep checking early and often and take advantage of Southwest's no change penalty re-booking credit!