Hello All, So I booked our 8 nght stay at SSR online myself, then a few weeks later I called the 0800 number to add on the 3 night Bahama's Cruise on the 9th of May. I ended up booking a category 6B room, and they gave me 7188. Now yesterday I thought I'd see how much it would cost to upgrade our room to something on Deck 9 or 10 (preferably 10) so we could have better views of the sea (Obviosuly I was happy to pay the increase!). Now I called the 0800 number again, and they told me I needed to speak to the cruise line directly they couldn't swap my room. They put me through (this was already after spending 15 minutes on hold!) and I spoke to a nice lady, who explained my options, and we settled on a room on Deck 9 at the back of the ship, Category 5E i think it was, which was a £25 increase. I was happy to pay this. Then she advised I needed to pay another £149 there and then, and then the balance is due 23rd Februrary. Now as I booked this through WDW, all my booking details are on one booking invoice for both the WDW on site stay, the cruise and all our transfers. I've paid a £300 deposit directly already, with the balance due 31st January which is fine. So I queried this with her, and she then put me on hold for another 20 minutes, and came back to me and said she couldn't upgrade it because I booked with WDW travel I needed to speak to them! So she put me back through to the 0800 number, and I spoke to another lady and re explained everything and she advised me I needed to email them to make any changes and provided the email address for me. Now firstly Im annoyed that no one told me this before I spent nearly an hour and half on the phone, and then secondly my room has been changed on my online reeservation from 7188 to 6184!! Which I did not authorise/request or agree to at any point! I sent the email yesterday but still have yet to receive a response, I'm going to allow 48 hours but has anyone else had this happen? Is there anything else I can do? Im very concerned that Im being fed different information by different CM's all the time, then my Cruise room is being changed without my authority Are they usually quick to reply? I just feel liek Im going round in Circles, and certainly not experiencing any Disney Magic here!