Sniff, sniff -- What a wonderful WDW CM

[Luv2Roam]

I had AP trouble in WDW in Janaury and tried to get my AP info even after arriving home. No go. I was just getting the same run around long distance as I was in WDW.
Then I had a situation with CRO that was not good customer service on any level. ANd they made things worse rather than better.
After calling, writing and e-mailing, I did not get much.
Finally, I made one last attempt in an e-mail and stated this was it. Show me why I should return and that you care about guests.
A wonderful CM responded, apologized, said she would speak to CRO supervisors and sent me a Mickey Monitor.
And true to her word, bless her heart, today in the mail I received my AP ticket holders AND TWO 2000 AP pins!

Now I know what my benefits are! (I know I missed some lunch discounts in January .)
But most of all she restored my faith. Too bad I had to gripe and complain, but MAYBE the CRO situation will be corrected for the next poor soul they... Well never mind.
I mailed and let them know what a wonderful CM they have! I hope they take it to heart.
sniff, sniff

 

[Doctor P]

Glad something finally worked out!

 

[JudithM]

Just when one thinks Disney's guest service is gone ... hope your faith has been restored .

 

[eeyorefanatic]

AP holders and pins? I have an AP that doesnt expire till this June. I have never gotten a holder, pins or Mickey Monitor, didn't know that I was supposed to get anything other than great hotel rates Am I missing something? If so I would love to get my full benefits, any one know who to contact?

 

[Luv2Roam]

I was VERY persistent. I was nice, I was firm, I was persistent, and I was finally threatening. And finally got through to someone.
AT WDW, I was given the Passholder hot line: 407-560-7277.
HOWEVER, if you want anything other than a reservation, GOOD LUCK! I just getting passed from one long distance number to the next, and routed back to the hot line number. No one at that number could help me or figure out why I should call them. (And this happened on two occasions.)
So personally I wouldn't bother with that route.
I e-mailed to:
wdw.guest.communications@disney.com
But I had to do it several times, the last in a respond or else tone, and finally got results.
I had even written letters to various depts and heads, and not much resulted from that. (Other than a phone message stating they got my letter and would call me back. And they didn't.)
Denise Wolf at WDW is who finally responded and very nicely. A Mickey Monitor was due to come up in May, and at my request she was able to find a February Monitor I should have rec'd previously.
We didn't and couldn't get a pass holder pamphlet out of anyone, and she sent us two. So now we at least have a small guide as to what our AP benefits are. Before, we were having to rely on heresay and the Disney website.
I figured the pins made up for the discounts we lost by not knowing what we should have had at WDW in January. (Like a lunch discount at Corla Reef.)
From what I now understand, the free lanyards and pins were only given on AP renewals last Fall. But I can't tell you how many times I and how many CM's I had to ask to find this out. It became a life quest.
Hopefully I am on the Mickey Monitor list for good now. (cross fingers)
GOOD LUCK. You'll need it.

 

[JudithM]

It might be difficult to get AP info, but Disney sure is quick to send renewal forms, so guests can spend money on a renewal! In the last 11 months I have only received ONE Mickey Monitor, but today I got my renewal notice. If I renew, the renewed pass expires next year on the same date.