What to say? They were completely overwhelmed on the Fantasy MV. Pictures taken during the day may or may not show up before they close for the evening. Pictures taken at noon would appear in the kiosks after pictures taken later in the day. Aquaduck was a disaster. Is it to be expected of the passengers to have to stand in groups and pass around stacks and stacks of photos to find theirs? Worse than the format on the Magic/Wonder where they print them and post them on the boards. Passengers who had sailed the Dream MV said the borders on all their photos said "Maiden Voyage". There were very limited MV borders on the Fantasy. We asked for 2 of our photos to be changed and they did. However, we asked for them to be on the CD, as we weren't buying prints. Finally, it went all the way to the manager, Christina, and she agreed they would burn a special CD with the 2 photos. She said the CD would be ready the morning of disembarkation. The last night and disembarkation morning was a nightmare. The line to pick up the CDs that were paid for was outrageous. We finally managed to get our 20 photo CD but the special 2 photo CD was nowhere to be found. They are supposed to be mailing it to us. I'm not hopeful. We'll see. Then, the last bit of horror comes when we get home. We ordered the 20 print option from the CD. The CD contains all your photos but they set up the CD so you can only unencrypt the package amount - 10, 20 or all. We ordered the 20 package, but the CD will only let us unencrypt 10! In the software, there is a "Help" button where it submits a request to the "Get the Picture!" people. I submitted a request but haven't heard anything back. Has anyone else had this issue with their CD?