I had a big issue this morning when trying to make a reservation for this coming March (within the 7 month window, pulling points from different resorts) and specifying the resort and number of points to use when making this reservation.
I had spent days verifying my points and planning usage so that I would have sufficient points at various resorts for my next use year also (banked + regular points).
This is my situation:
I was making a reservation, using a total of 375 points for March.
I asked specifically that 228 pts be taken from the VWL contracts (zeroing them out for the 2011 use year); then directed that 61 of my current BCV points be used from one contract--leaving 15 that I could bank later to be used toward a reservation I am planning to make in 2012. And lastly, asked that all my 86 pts at BLT be used--which would zero out that contract for this use year.
The lady in MS supposedly did this and gave me a total point remainder. I called back within the hour to go ahead and make the reservation for 2012 and that is when I was told that ALL my BCV points had been used in the reservation I had made an hour earlier and that 15 points were now left in the BLT contract.
Of course, this affected my number available for booking at 11 months out at BCV, shorting that account by the intended 15 to bank. When I asked about the difference, MS told me that their system did not have the ability to select a NUMBER of points to be toward a reservation, but would pull the total available of points still in that reservation, thereby zeroing it out before proceeding to the next contract.
If this is the situation, I am extremely disappointed that you can't selectively give a number of points and contract to be used in making reservations within 7 months--especially if you are still able to bank some of those points and desire to use them in the next year. I would rather not actually bank my points until closer to the deadline for banking.
The castmember redid my points, directing the computer to pull from resorts in a different order--which worked this time, due to the fact that I had intended to zero out two resort contracts anyway. But what if I had wanted to leave a set amount (to be banked later) in two different resorts, what then could have been done to prevent their system from zeroing out a contract??
I was really upset that the first castmember had not told me that the points were not being used the way that I had asked them to be used.
Has anyone had this happen? What suggestions or how could this have been done differently (without obviously banking the points first and then making the reservation.)
I had spent days verifying my points and planning usage so that I would have sufficient points at various resorts for my next use year also (banked + regular points).
This is my situation:
I was making a reservation, using a total of 375 points for March.
I asked specifically that 228 pts be taken from the VWL contracts (zeroing them out for the 2011 use year); then directed that 61 of my current BCV points be used from one contract--leaving 15 that I could bank later to be used toward a reservation I am planning to make in 2012. And lastly, asked that all my 86 pts at BLT be used--which would zero out that contract for this use year.
The lady in MS supposedly did this and gave me a total point remainder. I called back within the hour to go ahead and make the reservation for 2012 and that is when I was told that ALL my BCV points had been used in the reservation I had made an hour earlier and that 15 points were now left in the BLT contract.
Of course, this affected my number available for booking at 11 months out at BCV, shorting that account by the intended 15 to bank. When I asked about the difference, MS told me that their system did not have the ability to select a NUMBER of points to be toward a reservation, but would pull the total available of points still in that reservation, thereby zeroing it out before proceeding to the next contract.
If this is the situation, I am extremely disappointed that you can't selectively give a number of points and contract to be used in making reservations within 7 months--especially if you are still able to bank some of those points and desire to use them in the next year. I would rather not actually bank my points until closer to the deadline for banking.
The castmember redid my points, directing the computer to pull from resorts in a different order--which worked this time, due to the fact that I had intended to zero out two resort contracts anyway. But what if I had wanted to leave a set amount (to be banked later) in two different resorts, what then could have been done to prevent their system from zeroing out a contract??
I was really upset that the first castmember had not told me that the points were not being used the way that I had asked them to be used.
Has anyone had this happen? What suggestions or how could this have been done differently (without obviously banking the points first and then making the reservation.)
Bill
