Sam's Club Disney eGift cards trouble

AnotherWorld

Escape from Reality
Joined
Apr 3, 2014
I purchased 2 of the $200 Disney Value eGift Card (email delivery) from Sam's Club yesterday. I was sent an email today with a link to access the cards. The link doesn't work so I can't access my digital gift cards. It says "Service Unavailable - The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later." After multiple tries on multiple devices, I called Sam's Club and they could not verify a problem. They said a technician would call me in two to three business days. Has anyone had a problem accessing eGift cards from Sam's Club? Any help or advice would be appreciated.
 

eksmama01

No time for trolls...
Joined
Oct 2, 2020
I'm glad you got it resolved! I had issues recently, but they were physical cards. It took getting past the first line of customer service, but their gift card team was really good in addressing my issues.
 

RanDIZ

DIS Veteran AKV/CCV
Joined
Dec 22, 2019
Chatted them up today. They sent it up to “another team” Waiting to hear back from them by email. How convenient! I never received an email with the digital email link yet the money was taken out of my account.
 

AnotherWorld

Escape from Reality
Joined
Apr 3, 2014
I'm glad you got it resolved! I had issues recently, but they were physical cards. It took getting past the first line of customer service, but their gift card team was really good in addressing my issues.
Thank you! It was the same with me. I had to ask for a supervisor before I could get any answers. So glad it's over!
 

AnotherWorld

Escape from Reality
Joined
Apr 3, 2014
Chatted them up today. They sent it up to “another team” Waiting to hear back from them by email. How convenient! I never received an email with the digital email link yet the money was taken out of my account.
You could try going to evegift.samsclub.com and see if you can access it with your purchase order number and email address. The site is working now. Hope you get this resolved. I understand your frustration.
 

mcgypsy

DIS Veteran
Joined
Sep 9, 2006
I also bought an egift card and have it printed, but how do I add it to my account? My trip is paid off, but my 22yo wants to drink around the world so I bought it to have on the account before we start.
 

focusondisney

DIS Veteran
Joined
May 7, 2009
I also bought an egift card and have it printed, but how do I add it to my account? My trip is paid off, but my 22yo wants to drink around the world so I bought it to have on the account before we start.
Unfortunately you can’t add it to your MDE account. If you have an old physical card, you can use the Disney gift card website to add it to that. If you’re staying onsite, she can do a charge to the room with her magic band or room key card & pay the room charge off later with the gift card. Or she can store it in her phone‘s wallet or even just store a screenshot with the bar code in her photos.
 

RanDIZ

DIS Veteran AKV/CCV
Joined
Dec 22, 2019
I also bought an egift card and have it printed, but how do I add it to my account? My trip is paid off, but my 22yo wants to drink around the world so I bought it to have on the account before we start.
Another good move is adding the card # in your phone notes. Then it’s a simple copy and paste when using for mobile orders.
 

Cfabar1

Mouseketeer
Joined
Dec 19, 2020
We also took advantage of this really great offer…. We have not had issues… Sad it cannot be added to the Disney Gift Card website, but we will print it out and enjoy in our coming visits!
 

fitnessmouse

DIS Veteran
Joined
Dec 23, 2008
We also took advantage of this really great offer…. We have not had issues… Sad it cannot be added to the Disney Gift Card website, but we will print it out and enjoy in our coming visits!
What do you mean by this? I was able to combine and transfer mine onto a physical card?
 









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