I had the pan seared catch of the day and it was AMAZING!!! DH and DD12 had the steak and weren't all that impressed with DH having to send his back because of how over cooked it was (DD12's was as well but she'll eat a wider range of cooking amounts). From the reviews I've read, steaks are very much hit or miss. Fish seems to get rave reviews. Again, my catch of the day was SOOOOO delicious.
I had the same experience with my server. I've also read that this isn't all that uncommon.
One thing I will add is PLEASE don't let your kids go up to the fish tank if you don't have a table there. The tanks are lined with tables. The diners at those tables deserve to eat their meals without strangers joining them at their tables. It's very rude. And no, I'm not saying this because I've had a table by the tank. We were seated second level and I was glad because no way would I have been happy about the complete strangers walking up to my table and leaning over our meals. PLEASE don't do this. The tanks are very visible from every table in the restaurant.