disneygirlinnj
DIS Veteran
- Joined
- Nov 24, 2007
- Messages
- 3,092
ADRs ARE MADE!!!! 
If you guys are following me on Twitter, I appologize for ranting and raving so early in the morning. I was soooo annoyed... still am when I think about it. UGH! But it all worked out in the end. So sit back, relax, and get ready for my vent!
So for some reason I had a brain fart this morning. I woke up at 6:30am when my alarm went off, bummed around for a few mins and then OMG realized I had to make ADRs today! I totallllly forgot. So of course then I'm freaking out because I wanted to try for Le Cellier and Crystal Palace AND Akershus.
Jumped online and tried to quickly enter in all my info...and get the stupid 'E' Error thing. Hmm... clear cookies...try again. Same error. Open up Safari...try again...same error. Now I'm starting to get irrirtated.
Look at the clock... 6:50am... I guess I can wait for 10 mins until the phone lines open. Check the DIS and NO ONE is complaining about this at 6am lol... hmm... either no one has this problem or no one is trying to make ADRs.
I quickly make my dinner ADR for the Wave since that's exactly 90 days out. I try for 7pm and there's nothing available. Really? Who the heck wants to eat at the Wave?!
We end up with 5:55pm. Not too bad.
7am according to my phone I start to call Disney Dining... keep getting the office closed message until 7:04am. OK, not a problem. Get through the prompts and a CM answers right away. She was sweet...I swear. I'm not denying her that. She just had NO CLUE what she was doing. I give her my reservation number about 3 times until she gets it right. That was my first clue this might not be a fun phone call. I seriously debate hanging up and trying for another CM but who knows how long I'll be on hold for.
I quickly say Le Cellier...4 people... January 11th. and she's like making small talk with me about Disney. Umm... LADY... I NEED THIS LE CELLIER ADR... STOP TALKING TO ME AND PUNCH IT INTO THE COMPUTER! Finally after repeating my date and number of people a few times...she gets it... I asked for 6pm...all they have is 7:05pm showing up. No other options. Not a problem, I'll take it. I tell her I want a few ADRs with credit card holds... she tells me we can do those later. I tell her one of them is Akershus and it's pretty popular... she tells me we can do it later. GRRRR. OK fine.
So I gave up on those and tell her Crystal Palace. She looks, nothing is coming up. AT ALL. Then after 5 minutes of doing I have no idea... she starts to laugh. "oh that's right!!! Crystal Palace is closed that week due to renovations! I totally forgot! How about Chef Mickeys?" Ok, thanks for wasting another few minutes of my life.
I keep trying to tell her we want 1900 Park Faire instead then but she KEEPS ON TALKING about Chef Mickey's. I finally get her to stop talking and she looks for 1900 and it's available at 8am. Whew...now we're getting somewhere.
Slowly and painfully we get Tutto for the day before the race at 4:30pm. I also get Sanaa for one of my solo meals. Made it for 2 people just in case I get company.
I'm about to give her more ADRs but she interrupts me and says that she has to confirm all of these because they aren't allowed to do more than 4 at a time.
Excuse me!??!? I did this myself a few months ago and positive the system allows 10 at a time. Hmph. Fine. She went through the whole entire spiel about ADRs, etc. Got my confirmation numbers... lets move on.
Time for the credit card hold ADRs... Hoopdedoo please, Jan 9th...before I can tell her the time of the show and its only 3 of us... she automatically puts in the 5pm show for 4 people. I tell her I have TIW and can only do the 9:30 show and it's for 3 people and she still tries to give me the 5pm show. Hmph. We figure it out and it's available...she asks for my credit card. I ask about TIW and she's says they didnt ask her for it. But you just told me HDDR charges my card right away so I don't want to be overcharged. Time to ask a supervisor...hold please. Another 5 mins later, the supervisor tells her where it is. She asks for the TIW number and I try to give it to her. Well...part of the TIW number is the date you BOUGHT the card... she keeps asking me to give the expiration date instead. I gave up and just gave her the expiration date. BUT....when she goes to confirm the reservation....it's still for 4 people AND in Category 1...we want Category 2.
So cancel everything we just did and start over.... GRRRR. I'll blame it on her when we get there if it didn't work.
So she gives me the confirmation number for that one. OK...lets move on
Akershus...
seriously..it was as if that whole Hoopdedoo fiasco never happened. Gave her the info...3 people... Jan 10th...8am. Cross my fingers 8am is still available. She comes back and says 'yes! it's available'.... asks for the credit card. I ask about TIW again and she's like 'OHHHH you want to use a TIW card....' 
Seriously lady. She backs out of the Credit Card piece, enters the TIW. Before the Visa piece again she recites the reservation. FOUR PEOPLE she booked it for. I tell her, no....I wanted 3 people. I even remember specifically telling her 3 people when I started Akershus. So she gets quiet and says she'll have to start over again. I think this is when I sent my tweet about jumping through the phone and strangling her. So she backs out and laughs and says 'oh boy...well I hope that 8am time is still available!' By then I had pretty much lost it and calmy said 'Yup...you're right...I hope it's still available because this wasn't the systems fault'. So luckily it was and after another TIW card entry fiasco, I finally gave her my credit card (which I had to repeat 5 times) and I got my confirmation number.
Sadly I still had other ADRs to make. Luckily those didn't go too badly. Make Jiko for my solo dinner as well as Citricos. WHEW....DONE! 
I still need to make my Keys to the Kingdom reservation but when she asks if she can book anything else like a show, etc for me, I just say no, thanks, and get off the phone. I call the tour line and right away I get an awesome CM who had me booked with my AP discount and off the phone in less than 5 mins.
Wow...just reading that whole thing again ticks me off. lol... I'm gonna go relax now hahahahaha!
If you guys are following me on Twitter, I appologize for ranting and raving so early in the morning. I was soooo annoyed... still am when I think about it. UGH! But it all worked out in the end.
So sit back, relax, and get ready for my vent!So for some reason I had a brain fart this morning. I woke up at 6:30am when my alarm went off, bummed around for a few mins and then OMG realized I had to make ADRs today! I totallllly forgot. So of course then I'm freaking out because I wanted to try for Le Cellier and Crystal Palace AND Akershus.
Jumped online and tried to quickly enter in all my info...and get the stupid 'E' Error thing. Hmm... clear cookies...try again. Same error. Open up Safari...try again...same error. Now I'm starting to get irrirtated.
Look at the clock... 6:50am... I guess I can wait for 10 mins until the phone lines open. Check the DIS and NO ONE is complaining about this at 6am lol... hmm... either no one has this problem or no one is trying to make ADRs.I quickly make my dinner ADR for the Wave since that's exactly 90 days out. I try for 7pm and there's nothing available. Really? Who the heck wants to eat at the Wave?!
We end up with 5:55pm. Not too bad.7am according to my phone I start to call Disney Dining... keep getting the office closed message until 7:04am. OK, not a problem. Get through the prompts and a CM answers right away. She was sweet...I swear. I'm not denying her that. She just had NO CLUE what she was doing. I give her my reservation number about 3 times until she gets it right. That was my first clue this might not be a fun phone call. I seriously debate hanging up and trying for another CM but who knows how long I'll be on hold for.
I quickly say Le Cellier...4 people... January 11th. and she's like making small talk with me about Disney. Umm... LADY... I NEED THIS LE CELLIER ADR... STOP TALKING TO ME AND PUNCH IT INTO THE COMPUTER! Finally after repeating my date and number of people a few times...she gets it... I asked for 6pm...all they have is 7:05pm showing up. No other options. Not a problem, I'll take it. I tell her I want a few ADRs with credit card holds... she tells me we can do those later. I tell her one of them is Akershus and it's pretty popular... she tells me we can do it later. GRRRR. OK fine.
So I gave up on those and tell her Crystal Palace. She looks, nothing is coming up. AT ALL. Then after 5 minutes of doing I have no idea... she starts to laugh. "oh that's right!!! Crystal Palace is closed that week due to renovations! I totally forgot! How about Chef Mickeys?" Ok, thanks for wasting another few minutes of my life.
I keep trying to tell her we want 1900 Park Faire instead then but she KEEPS ON TALKING about Chef Mickey's. I finally get her to stop talking and she looks for 1900 and it's available at 8am. Whew...now we're getting somewhere. Slowly and painfully we get Tutto for the day before the race at 4:30pm. I also get Sanaa for one of my solo meals. Made it for 2 people just in case I get company.
I'm about to give her more ADRs but she interrupts me and says that she has to confirm all of these because they aren't allowed to do more than 4 at a time.
Excuse me!??!? I did this myself a few months ago and positive the system allows 10 at a time. Hmph. Fine. She went through the whole entire spiel about ADRs, etc. Got my confirmation numbers... lets move on. Time for the credit card hold ADRs... Hoopdedoo please, Jan 9th...before I can tell her the time of the show and its only 3 of us... she automatically puts in the 5pm show for 4 people. I tell her I have TIW and can only do the 9:30 show and it's for 3 people and she still tries to give me the 5pm show. Hmph. We figure it out and it's available...she asks for my credit card. I ask about TIW and she's says they didnt ask her for it. But you just told me HDDR charges my card right away so I don't want to be overcharged. Time to ask a supervisor...hold please. Another 5 mins later, the supervisor tells her where it is. She asks for the TIW number and I try to give it to her. Well...part of the TIW number is the date you BOUGHT the card... she keeps asking me to give the expiration date instead. I gave up and just gave her the expiration date. BUT....when she goes to confirm the reservation....it's still for 4 people AND in Category 1...we want Category 2.
So cancel everything we just did and start over.... GRRRR. I'll blame it on her when we get there if it didn't work. So she gives me the confirmation number for that one. OK...lets move on
Akershus...
seriously..it was as if that whole Hoopdedoo fiasco never happened. Gave her the info...3 people... Jan 10th...8am. Cross my fingers 8am is still available. She comes back and says 'yes! it's available'.... asks for the credit card. I ask about TIW again and she's like 'OHHHH you want to use a TIW card....' Seriously lady. She backs out of the Credit Card piece, enters the TIW. Before the Visa piece again she recites the reservation. FOUR PEOPLE she booked it for. I tell her, no....I wanted 3 people. I even remember specifically telling her 3 people when I started Akershus. So she gets quiet and says she'll have to start over again. I think this is when I sent my tweet about jumping through the phone and strangling her. So she backs out and laughs and says 'oh boy...well I hope that 8am time is still available!' By then I had pretty much lost it and calmy said 'Yup...you're right...I hope it's still available because this wasn't the systems fault'. So luckily it was and after another TIW card entry fiasco, I finally gave her my credit card (which I had to repeat 5 times) and I got my confirmation number. Sadly I still had other ADRs to make.
Luckily those didn't go too badly. Make Jiko for my solo dinner as well as Citricos. WHEW....DONE! I still need to make my Keys to the Kingdom reservation but when she asks if she can book anything else like a show, etc for me, I just say no, thanks, and get off the phone. I call the tour line and right away I get an awesome CM who had me booked with my AP discount and off the phone in less than 5 mins.
Wow...just reading that whole thing again ticks me off. lol... I'm gonna go relax now hahahahaha!
I hate imcompetence... it's so annoying! I feel like I am a magnent to new employees not the seasoned ones, urgh. 
