Royal Pacific Club Level.... Contact?

Nadine and Fred

<br>DIS Veteran
Joined
Sep 11, 1999
Excited to be going to Universal in 2 weeks staying with my Harry Potter crazy granddaughter age 11 at RPH. Arriving 9/21 and staying 1 night club level. I only have Club Level at WDW to compare with.... do I expect the staff from the club level to contact me? Or do I reach out to them with some questions? Contact info? Thanks in advance to all the Universal-knowlegeable people on these Boards.
 

murmer

Mouseketeer
Joined
Feb 26, 2016
I stayed at hard rock club level and never had anyone contact me before hand nor where they ever available in the lounge both times we did club level. That is just my experience
 

barb969

Mouseketeer
Joined
Sep 26, 2010
Excited to be going to Universal in 2 weeks staying with my Harry Potter crazy granddaughter age 11 at RPH. Arriving 9/21 and staying 1 night club level. I only have Club Level at WDW to compare with.... do I expect the staff from the club level to contact me? Or do I reach out to them with some questions? Contact info? Thanks in advance to all the Universal-knowlegeable people on these Boards.
I’ve stayed at HR club level several times. The club staff mainly takes care of food. They do not do all the other things Disney does like tickets, restaurant reservations, room problems, park info etc.
 
  • Nadine and Fred

    <br>DIS Veteran
    Joined
    Sep 11, 1999
    I’ve stayed at HR club level several times. The club staff mainly takes care of food. They do not do all the other things Disney does like tickets, restaurant reservations, room problems, park info etc.
    So I do need to contact them re: food issues... How??
     

    schumigirl

    It's a bit of a roodie doodie word for lady parts
    Joined
    May 15, 2007
    You should get a welcome email around a week or so before your trip with their contact details should you need to reach out to them.

    They are excellent at responding.

    RP concierge can and will make dining reservations for you inside and outside the parks, and will help you with a whole host of things such as info on the parks and beyond. They are all trained to offer the same level of concierge you will get from the lobby concierge.......they’re really not just there to put out food.

    They’ll be happy to help with any questions you may have.
     

    KJTex

    Mouseketeer
    Joined
    Aug 14, 2014
    I’ve stayed club level at the Portofino several times and have never been contacted by the staff. Really there was no reason. On day we check in, we explain my husband allergies and they immediately come back with a list of what he will be able to eat that week and if we need other options.
     
  • Mrsjvb

    DIS Veteran
    Joined
    Sep 5, 2007
    We leave tomorrow for 5 days club level at RPH. Haven’t gotten any email at all. Last time we stayed Club at Portofino and they were great about getting us a reservation for dinner ( at RPH which we fell in love with) and getting us the complimentary car and driver to get there. They had a list and menus of most of the hotel and citywalk options to peruse
     

    Connect

    Disney News and Updates

    Get Daily Email Updates

    UNIVERSAL PODCASTS


    UNIVERSAL ORLANDO VIDEOS


    UNIVERSAL ATTRACTIONS



    Top