Excited to be going to Universal in 2 weeks staying with my Harry Potter crazy granddaughter age 11 at RPH. Arriving 9/21 and staying 1 night club level. I only have Club Level at WDW to compare with.... do I expect the staff from the club level to contact me? Or do I reach out to them with some questions? Contact info? Thanks in advance to all the Universal-knowlegeable people on these Boards.