Robbed at BWV

[North of Mouse]

And the same folks who say not to take it so seriously are the same ones who'd post here all up in arms the moment something goes missing from their luggage.

At least they were compensated, which does not always happen.

 

[Luvchefmic]

The point was to imply that it's your stuff, your responsibility, and the people who work there don't necessarily give two craps about what happens to your luggage.

Heck, we have some admitting they'd give worse service intentionally - you know, things that would get them terminated if their employer found out.

So no, I don't think my death glare was even noticed, but my luggage also wasn't just left sitting alone in the middle of the busy lobby for a long time because I watched it until the "little person" did their job the way they were supposed to a full 20 minutes prior.

Ok several times you refer to the 'little person' are you describing the persons physical trait? If so totally unecessary to what you are relating & quite honestly awful OR 'little person' as in beneath your status in life Maybe you're just trying to be snarky its coming across as the west end of an eastbound horse perhaps you are unaware

 

[Luv Bunnies]

I tend to be very cautious with my things. I'm probably overly cautious at times, but I guess growing up with a police officer dad has made me suspicious of everything! We carry our own luggage whenever possible. We only hand it over to valets when we absolutely have to. I know the odds of something going missing are relatively low, but stories like this make me want to be even more vigilant.

 

[Kaspar Houser]

And the same folks who say not to take it so seriously are the same ones who'd post here all up in arms the moment something goes missing from their luggage.

No ,simply no. I am fully responsible for my own luggage. I take care of it and make sure it is in safe hands.
Normal suitcases? Who cares? If someone like my undies go ahead and use them ( I buy new ones for every trip )
Valuable things like my iPad or lap top?
Granted we stay concierge so I go to the desk in my resort. Hand them the suitcase and I get a special written tag. The suitcases goes into a locked room and I have no worries what so ever.

 

[disneyfantotheend]

Ok several times you refer to the 'little person' are you describing the persons physical trait? If so totally unecessary to what you are relating & quite honestly awful OR 'little person' as in beneath your status in life Maybe you're just trying to be snarky its coming across as the west end of an eastbound horse perhaps you are unaware

I too was baffled by the "little person" comments.

 

[DSLRuser]

I felt like a fool for not holding that bag along with my pocketbook. .

1st, sorry.

2nd, you said it, you should have kept any "valuables" with you just in case.

3rd, technically, you were not "robbed". that implies someone confronted you and forced you to give them something. You had something stolen. It could have been a cars employee, it could have been a Disney employee, depending on where the cart was left, it could have been a guest.

Lesson learned here, don't give the valet anything that will temp them to steal.

 

[lililoo12]

So we decided to rent a car in november for the first time. When we pulled into the resort the valet asked if we needed assistance, my husband said no but I said yes since we had grocery bags with us as well as luggage. Well I put this plastic bag from a store in the airport on the hook along with all our bags. The valet had taken my pocketbook out and put it on the cart, but I didn't feel comfortable with that so I took it off. Anyhow we get to the room and we call to have the luggage brought up. It was really late by then so we left to get dinner, and when we got back i passed out. In the morning I asked my husband to get my plastic bag I had gotten from the airport. It was gone. I totally lost it bc our disney gift cards were in there. Checked the room like 5 times and the car. Somewhere between the valet storing the cart to the bellman bringing it, it dissappeared. There was a yankee hat in the bag that I had bought from the airport so my husband thinks they grabbed the hat and threw the bag out. Since I had a bunch of magazines in there I am assuming that the cards were mixed in with the magazines so they did not see the gift cards. Here is the real kicker, the valets are subcontracted so they are not Disney employees. So the manager tells us to get in touch with "cars" the valet company since we were not sure exactly when the bag was taken. Cars tells us to get in touch with the hotel manager, catch 22. I had receipts for some of them so we needed to drive to target to get them replaced. We eventually got compensation from the hotel manager. But a whole day was wasted and my expectations and any any admiration I had for disney was gone. As a true disney fanatic and dvc and annual passholder i was absolutely crushed. I felt like a fool for not holding that bag along with my pocketbook. I would normally carry the cards in my little travel pouch that I got from Liberty travel but they had fallen out of there and I quickly threw them in the bag I had gotten at the airport. I just never thought in a million years that I would have to worry about that. Just so you know most of the valets on property are subcontracted and do not go through any backround check like the disney employees do. What really sucks is that I suffer from manic depression and I go to Florida to revitalize myself. I can tell you I think that is the most depressing trip of my life. Between being robbed and the hotel manager blowing us off at first I feel so betrayed by everything that Disney stands for. So keep an eye on your stuff if you use valet. I'm not talking suitcases but plastic food or merchandise bags. I thank god that I took my pocketbook off of the hook bc it could have been worse.

Why were the gift cards in their instead of your purse?? Even with your excuse of oh they fell out so I quickly threw them in that bag, you knew they were taking that bag so why wouldn't you grab them out. I use bell hop valet all the time at Disney and I am never rushed to where u can't move stuff and make sure I have important stuff with me.

 

[lililoo12]

Surprised Disney comped you for he said she said.

 

[lililoo12]

So, you really think the dreaded "death glare" worked? You spent 20 minutes GLARING at someone?? Trust me, the death glare never works. If anything, it will get you worse service.

This exactly!

 

[floydfamily4]

I don't care if they are subcontracted or not, you were violated and I'm sure that was awful. We are Disney lovers and tend to defend the company. You were violated. It sucks and I am really sorry that happened to you.

 

[lililoo12]

When we use valet, the person loading our cart counts each item placed on the cart (including plastic bags hanging on the side) and notes in on the receipt. Then when the luggage is brought to our room, the person delivering it again counts each item as he unloads it, which should tally what's showing on the receipt. So I have to wonder what happened in your case.

Me also

 

[lililoo12]

you lucked out with the hotel manager giving compensation as they had no requirement to do so. I would never leave gift cards unlocked or unattended as they are the same as cash. I would hope others think the same

Exactly

 

[maxiesmom]

I guess it's "like" a good thing that I don't work in the service industry, because if you "like" stood there giving me a death stare like you did that "little person", your crap would still be sitting in the middle of the lobby.

I do work in the service industry and I can tell you that if instead of asking nicely for us to do something someone stands their glaring at us, we go about our business. No need to be all passive-aggressive.

 

[Robbi]

I tend to be very cautious with my things. I'm probably overly cautious at times, but I guess growing up with a police officer dad has made me suspicious of everything! We carry our own luggage whenever possible. We only hand it over to valets when we absolutely have to. I know the odds of something going missing are relatively low, but stories like this make me want to be even more vigilant.

Me too, OCD comes out big time when I have Gift cards in my purse. I check and recheck and check again. I bought some at Christmas and I think form now on, I'll just give cash.

OP, did you ask a bellman if you could go into the luggage room with one of them to look for your bag? It may be that it fell off the luggage cart and was put on a shelf. I ask because once one of our bags did not make it to our room, I was allowed to check for it and I found it!

 

[bjakmom]

So sorry this happened to you! but I am also relieved to hear that no one was held at gunpoint at my beloved home resort!
I carry luggage locks in the front pocket of all my suitcases - even though I can no longer lock them at the airport - I always put a lock on every bag that I leave with valet/bell services. Just a little added security and a little extra PITA for anyone who wants to check out what's in there. The only open bags we ever leave are our grocery bags. I travel a lot and am just not that trusting.
And I have also watched countless racks of luggage left lined up and basically unattended in many many hotel parking lots and lobbies. An easy target for anyone looking to grab something and keep walking.

 

[Chrisrokc]

IMO it is reasonable that a hotel valet would keep your things safe from the time the items leave your immediate possession to the time they arrive in your room. This includes safe from the possibility of theft from other guests and theft from other employees.

Basically, they are at fault and would be found to be at fault in any court of law. Sorry that happened to you. It wouldn't be a bad idea to contact Disney to be compensated even further for loss of time.

 

[Miss Peach]

I was greatly relieved when I opened this thread and the OP had NOT been robbed!

But, I do think that one needs to be responsible for their own possessions.

When we check in we leave the luggage in the car, we register, then we go to the car with the bellman. If the room won't be ready until later we walk with the bellman and our luggage to the check room and receive a check receipt.

We do not leave anything more valuable than our clothes with the bell services. If something were to go missing, it would be an inconvenience, rather than a disaster!

And to the 'little person' comment, I have no words!

Hopefully, now that the OP has been reimbursed for their loss, the rest of the trip will be wonderful!

 

[maxiesmom]

IMO it is reasonable that a hotel valet would keep your things safe from the time the items leave your immediate possession to the time they arrive in your room. This includes safe from the possibility of theft from other guests and theft from other employees.

Basically, they are at fault and would be found to be at fault in any court of law. Sorry that happened to you. It wouldn't be a bad idea to contact Disney to be compensated even further for loss of time.

The OP would have to be able to somehow prove that she had gift cards in the bag that was taken. And that would be almost impossible to do.

 

[North of Mouse]

IMO it is reasonable that a hotel valet would keep your things safe from the time the items leave your immediate possession to the time they arrive in your room. This includes safe from the possibility of theft from other guests and theft from other employees.

Basically, they are at fault and would be found to be at fault in any court of law. Sorry that happened to you. It wouldn't be a bad idea to contact Disney to be compensated even further for loss of time.

You are kidding, right? They were compensated even when Disney doesn't seem responsible. What more compensation should Disney give them, when it was their fault. You *don't* leave cash laying around, and GC's are like cash. She took her purse, and admitted she should have taken her bag also. We must take some responsibility for our own selves. It could have been a very costly *mistake* on *her* part, but it turned out well.

The first thing some people seem to think about is what can I get out of this from Disney!

 

[okeydokey]

I am sosorrynthat happened to you OP. Thank you for reminding us to always keep valuables at hand, as it is easy to get lax about stuff like that. I hope you enjoyed the Reston your trip.