I was locked in the bathroom with no way out at the BWV last March. I was there between 20 minutes to a half an hour waiting for someone to get me out of the bathroom (small bathroom) in a studio. That was a bad situation for me since I had a bad case of Pneomonia and was flying home that day and wanted to spend the last half hour before check out resting.
I have to say my frustration was relieved when the manager came up and spoke to me through the bathroom door. We were offered a later check out and something to eat. We declined both since we had to get to the airport at that time. My point is this, I was pleased that someone took the time to aknowledge the bad situation and it wasn't dimished by managment. Had they been nonshalant about the whole thing then I would have been angry.
It's not about compansation but about being heard and treated well. I am sure if the OP would have been treated fairly by managment in the first place then she probably wouldn't have requested points to be returned. So I think OKW should have been more attentive while she was there and because they weren't I feel they may be entitled to some points back. Just my opinion.
